Russell B. Crossing
Brooklyn
Summary
Dynamic and results-driven operations leader with a proven track record of driving operational excellence in fast-paced, high-performance environments. Experienced in managing and developing teams, optimizing school operations, and implementing data-driven strategies to enhance efficiency, compliance, and stakeholder engagement. Adept at cross-functional collaboration and process improvement to ensure seamless day-to-day operations. A strategic problem solver and adaptable leader committed to fostering strong partnerships, maintaining high standards, and creating systems that support organizational success.
Overview
8
8
years of professional experience
Work History
Regional Operations Manager
Success Academy Charter Schools
06.2024 - 01.2025
- Oversaw a cohort of School Business Operations Managers, ensuring operational excellence across multiple schools
- Served as a liaison between schools and the network office, facilitating collaboration and alignment to drive high-quality school operations
- Developed and coached Business Operations Managers, implementing best practices to enhance leadership, efficiency, and team performance
- Managed and optimized operational systems across schools, ensuring consistency in budgeting, logistics, compliance, and facility management
- Led strategic initiatives to improve scholar experience, school aesthetics, safety, and family engagement
- Directly managed the operations of a high-priority school in the cohort, setting a high-performance standard and serving as a training ground for best-in-class operational practices
- Analyzed performance data and key operational metrics to identify trends, solve problems, and drive continuous improvement
- Partnered with leadership teams at the school and network levels to execute organizational priorities and drive operational success
Business Operations Manager
Success Academy Charter Schools
07.2022 - 07.2024
- Led school-wide operations, ensuring a high level of aesthetics, safety, and efficiency to create an optimal learning environment.
- Managed and developed a team of school operations professionals, overseeing logistics for events, family communications, scholar information collection, purchasing, technology, and inventory management.
- Implemented and enforced policies, procedures, and communications to drive scholar outcomes and operational excellence.
- Oversaw financial operations, including budget creation, forecasting, reconciliation, and daily financial record-keeping.
- Maintained strong partnerships with building staff, vendors, and external stakeholders to support school operations and community engagement.
- Ensured compliance with health, safety, and regulatory standards while managing school aesthetics and facilities.
- Led family engagement initiatives, fostering relationships that strengthened school culture and student success.
- Utilized data-driven decision-making to continuously improve operational systems and drive efficiency.
- Demonstrated leadership, problem-solving, and adaptability in a fast-paced, high-performance educational environment.
Senior Operations Associate
Success Academy Charter Schools
03.2022 - 07.2022
- Led complex school operations projects, including student registration, scholar health documentation, and emergency preparedness
- Managed relationships with key building partners, including custodial staff, school safety agents, and nurses, to ensure operational excellence
- Oversaw budget, ordering, and inventory management, ensuring alignment with financial guidelines and maintaining necessary school materials
- Directed family communications and social media presence, managing email updates, text messaging, and school announcements
- Supervised planning and execution of school-wide events and field studies, coordinating logistics and engaging key stakeholders
Operations Associate
Success Academy Charter Schools
07.2020 - 03.2022
- Served as the primary point of contact for families, ensuring seamless communication and support for school operations
- Managed school-wide events, scholar health documentation, and facilities upkeep to maintain a high-functioning learning environment
- Provided basic IT support for students and teachers, troubleshooting technology issues to ensure instructional continuity
- Maintained school aesthetics and organization, ensuring a welcoming and efficient environment for scholars, staff, and families
- Assisted in the execution of emergency preparedness protocols, ensuring compliance with safety procedures
Division I College Baseball Player
Dartmouth College
09.2016 - 06.2020
- Balance a 40+ hour practice, competition, and travel schedule, in addition to academics
- Foster exceptional teamwork and interpersonal abilities with teammates and coaches
- Develop physical and mental skills to succeed in stressful environments
- Lead tours of athletic facilities to prospective student-athletes and their families
- Learn and execute the policies and procedure governed by the NCAA
- Appointed as team representative for Class of 1963 Executive Council Meetings
New Member Educator
Chi Hereot Fraternity -Dartmouth College
01.2018 - 01.2020
- Leader in the recruiting of new members
- Learn and adhere to all guidelines established by the Interfraternity Council at Dartmouth College
- Supervise the initiation of new members through the education of fraternity rules and guidelines
- Organize the activities of over 50 members, including fraternity house maintenance and the facilitation of philanthropy and social events
Education
Bachelor of Arts - Psychology
Dartmouth College
Hanover, NH06-2020
Skills
- Operations Management
- Leadership & Team Development
- Strategic Problem-Solving
- Stakeholder & Relationship Management
- Project & Financial Oversight
- Communication & Family Engagement
Timeline
Regional Operations Manager
Success Academy Charter Schools
06.2024 - 01.2025
Business Operations Manager
Success Academy Charter Schools
07.2022 - 07.2024
Senior Operations Associate
Success Academy Charter Schools
03.2022 - 07.2022
Operations Associate
Success Academy Charter Schools
07.2020 - 03.2022
New Member Educator
Chi Hereot Fraternity -Dartmouth College
01.2018 - 01.2020
Division I College Baseball Player
Dartmouth College
09.2016 - 06.2020
Bachelor of Arts - Psychology
Dartmouth College
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