Russell Biehl
Midland,TX
Summary
Hardworking Field Service Manager with over 10 years in the Oil and Gas services Industry. Collaborates across all levels of company to execute strategic plans and achieve company goals. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
SPM Oil And Gas
03.2018 - Current
- Resolved customer complaints in professional and timely manner, visited site locations during incidents until resolved.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to diagnose, repair, rig up/rig down choke manifolds, flares, igniters, & other surface pressure equipment
- Monitored inventory levels and placed orders to replenish stock.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with company men to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained records of service transactions and audited/collected tickets
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Dispatched employees to rig ups, rig downs, equipment servicing on call 24/7
Service Technician
Expro Americas
01.2017 - 03.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associate of Applied Science - Diesel Mechanics
Laramie County Community College
Cheyenne, WYBusiness Professionals Certification -
Odessa College
Odessa, TXSkills
- Conflict Resolution
- Documentation And Reporting
- Employee Management
- Service Scheduling
- Service and Parts Teams Management
- Cost Estimates
- Mechanical Diagnostics
- Shift Scheduling
- Service Order Flow
- Sales Support
- Task Delegation
- Problem-Solving
Certification
CDL - Doubles, Triples, & Tankers - OSHA - Safeland
H2S - Forklift - Smith Driving
Timeline
Service Manager
SPM Oil And Gas
03.2018 - Current
Service Technician
Expro Americas
01.2017 - 03.2018
Associate of Applied Science - Diesel Mechanics
Laramie County Community College
Business Professionals Certification -
Odessa College
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