Russell Burns
Noblesville,IN
Summary
Dynamic leader with proven expertise in team management, operational efficiency, and customer satisfaction. Committed to driving process improvements and employee performance to enhance overall service quality.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Area Supervisor
Darden Restaurants Inc
Indianapolis, IN
10.2013 - Current
- Led daily operations across multiple restaurant locations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational excellence, safety standards, and company policies.
- Implemented process improvements that enhanced efficiency and reduced operational costs across teams.
- Monitored inventory levels and coordinated with suppliers to maintain optimal stock for seamless operations.
Mulit-Unit General Manager
SSP America
Indianapolis, IN
01.2013 - 09.2013
Owner/Operator
When Eddie Met Salad
Indianapolis, IN
01.2012 - 01.2013
- Streamlined operational processes to enhance efficiency and reduce waste in food preparation.
- Developed and implemented marketing strategies to increase customer engagement and boost sales.
- Managed inventory control systems to maintain optimal stock levels and minimize spoilage.
- Trained and mentored staff in food safety protocols and customer service best practices.
Director of Operations
O'Charley's Restaurant & Bar
Indianapolis, IN
06.2007 - 01.2012
- Streamlined operational processes to enhance efficiency and service delivery.
- Developed training programs for staff, improving team performance and customer satisfaction.
- Implemented inventory management systems to reduce waste and optimize supply chain logistics.
- Led cross-functional teams to execute strategic initiatives, driving growth and profitability.
General Manager
O'Charley's Restaurant & Bar
Lafayette, IN
05.1998 - 05.2007
- Led operational strategies to enhance customer satisfaction and improve service delivery.
- Developed and implemented training programs for staff to ensure high performance standards.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Oversaw financial performance, creating budgets and analyzing cost control measures to maximize profitability.
Education
Bachelor of Science - Organizational Leadership
Purdue University
West Lafayette, IN05-1995
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Employee performance management
- Operational efficiency
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Area Supervisor
Darden Restaurants Inc
10.2013 - Current
Mulit-Unit General Manager
SSP America
01.2013 - 09.2013
Owner/Operator
When Eddie Met Salad
01.2012 - 01.2013
Director of Operations
O'Charley's Restaurant & Bar
06.2007 - 01.2012
General Manager
O'Charley's Restaurant & Bar
05.1998 - 05.2007
Bachelor of Science - Organizational Leadership
Purdue University
General Manager of the Year
Was named GM of the year for O'Charley's in 2002, 2004 & 2005