Russell Chapman

• Improved customer satisfaction by efficiently handling front desk tasks and addressing guest concerns promptly. Providing exceptional service and maintaining professionalism.
• Assisted with administrative tasks, and improving office organization.
• Handled high call volumes, directing inquiries to appropriate departments.
• Trained new staff members, sharing best practices and contributing to a more cohesive team environment.
• Maintained accurate inventory records for supplies.
• Welcomed customers with friendly greeting, answered general questions, and directed to specific offices.

Volunteered as a Silverado High School football coach during the Summer of 2022 and 2023, across all three levels of Freshman, Junior-Varsity, and Varsity Football programs.

• Used strong interpersonal communication skills to convey information to others.
• Assisted with special events or programs.

Throughout my Junior and Senior year of High School, I took opportunities as a Teacher's Assistant, during school hours.

• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Handed out classroom materials, like pencils, and paper.
• Worked with lead teacher to monitor class schedule and take attendance.