Janysse Alonzo
Corpus Christi
Summary
Dedicated Front Desk Specialist with a proven track record in enhancing guest experiences through effective communication, strong multitasking abilities, problem-solving, and dependability.
Overview
4
4
years of professional experience
Work History
Front Desk Specialist
Vacasa Vacation Rentals
Port Aransas, TX
09.2024 - Current
- Managed reservation systems to streamline booking processes and enhance guest experience.
- Responded promptly to guest inquiries and concerns, providing effective solutions to enhance satisfaction.
- Maintained knowledge of local attractions and services, offering tailored recommendations to guests.
- Assisted in implementing new front desk procedures, improving operational efficiency and service quality.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
- Collaborated closely with sales teams on special offers or promotions targeted at specific market segments, leading to increased bookings in identified areas of opportunity.
- Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Advocate Member
The Purple Door
Corpus Christi, TX
05.2023 - 01.2024
- Provided crisis intervention support to individuals experiencing homelessness and domestic violence.
- Assisted clients in accessing shelter services, resources, and community programs.
- Maintained accurate documentation of client interactions and resource referrals for reporting purposes.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Advocated for clients' rights and needs within the shelter system and external agencies.
- Trained new advocates on best practices in client engagement and support strategies.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
Key Holder
Pandora Jewelry
Corpus Christi, TX
03.2022 - 01.2023
- Led team in achieving sales goals through effective product displays and customer engagement strategies.
- Managed inventory levels, ensuring optimal stock availability and accurate product placement.
- Trained new staff on operational procedures, enhancing overall team performance and customer service skills.
- Provided exceptional customer service, resolving issues and fostering positive shopping experiences for clients.
- Oversaw cash handling processes, maintaining accuracy and accountability during transactions.
- Collaborated with management to develop promotional strategies that elevated brand presence in the market.
- Conducted regular audits of merchandise to ensure compliance with company guidelines and quality standards.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
High School Diploma -
Robstown High School
Robstown, TX05-2015
Skills
- Problem-solving skills
- Customer service
- Building relationships
- Hospitality services
- Credit and cash payments
- Scheduling appointments
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Dependability
- Reliable and punctual
- Self motivation
Timeline
Front Desk Specialist
Vacasa Vacation Rentals
09.2024 - Current
Advocate Member
The Purple Door
05.2023 - 01.2024
Key Holder
Pandora Jewelry
03.2022 - 01.2023
High School Diploma -
Robstown High School