Russell E. Allen

• Achieved top producer status for nationwide lender in purchase and refinance loans. Inducted into Presidents Club for 2021, 2022, 2024 for outstanding sales performance. Mortgage Executive magazine's Top 1% of mortgage consultants in America for 2021, 2022 , 2024 Scotmans Guide Top Origination top volume list 2021, 2022 2024
• Advised borrowers on mortgage options, rates, and Newrez loan programs.
• Reviewed credit reports, income records, and asset files for loan readiness.
• Collected borrower documentation and completed loan applications in loan origination systems.

• Ranked among top 15 salespeople for monthly performance in monthly sales throughout employment. Facilitated ticket sales for AMI Certified events, connecting shop owners in auto repair industry nationwide.
• Coordinated automotive training events and workshop schedules for service professionals.
• Managed registration, attendee communications, and event confirmations for training sessions.
• Scheduled meeting rooms, equipment, and audiovisual support for institute programs.

• Recognized as top representative in 2012 for outstanding results in legal collections.
• Resolved pre-and post-judgment accounts for numerous creditors while ensuring full compliance with FDCPA requirements.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Managed leasing, marketing, sales, customer service, and administrative responsibilities for five multiunit properties. Fair Housing Certified Section 8 subsidized and unsubsidized housing. Grew property to 100% occupancy during tenure. Converted leads into sales through outreach, prospecting, and lead generation. Processed applications and lease renewals to maintain tenant occupancy. Coordinate work orders with the maintenance department.

• Assisted with refinancing and purchasing home loans, ensuring smooth transaction flow. Facilitated loan origination for home purchases, streamlining documentation and approval processes. Provided processing and underwriting assistance, supporting timely loan approvals.
• Reviewed mortgage loan applications for completeness and accuracy.
• Coordinated with underwriters, processors, and closing teams on loan files.
• Communicated with borrowers about document requests and loan status.

• Coordinated training events and workshops for automotive service professionals.
• Managed event registration, attendee lists, and confirmation communications.
• Scheduled instructors, speakers, and training rooms for institute programs.
• Secured second place among all buyers in 2008 through strategic negotiations of deals.

• Recognized as a 3-time Loan Officer of the Month, generating $14M in funded loans in 2007. Conducted cold-calling outreach to potential clients, skip-tracing and self-generating refinanced and purchased loans. Processed and underwrote refinance and purchase loans.

• Led team of 11 representatives to achieve top honors 7 out of 12 months in 2005. Acted as liaison for nationwide network of attorneys representing creditors including Capital One, Discover, and Bank of America. Directed collections team to recover outstanding debts through strategic communication and negotiation..
• Drafted pleadings for consumer collections and recovery matters.
• Reviewed account files for legal accuracy and documentation completeness.
• Advised NCO Financial Systems on debt collection compliance requirements.

• Resolved customer inquiries for Toyota and Lexus Financial Services account holders.
• Explained lease terms, payoff details, and billing questions clearly.
• Processed payment requests and updated customer account information accurately.
• Facilitated collection of past due vehicle payments, contributing to recovery efforts. Coordinated vehicle repossessions to reclaim assets associated with overdue payments.

Salutatorian- National Honor Society

• [Semester, Year] - Honor Roll

• [Scholarship Name] Funston V. Collins Academic