Russell Ford
Bakersfield,CA
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
6
6
years of professional experience
Work History
Account Manager
Berchtold Equipment
Delano, CA
10.2021 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
Technician
Berchtold Equipment
Delano, CA
08.2018 - 10.2021
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers, crimpers and electric power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Education
High School Diploma -
Liberty Highschool
Bakersfield, CA05-2016
Skills
- Account development
- Customer Service
- Contract Negotiation
- Customer training
- Account Management
- Sales Development
- Goal-Oriented
- Expense Control
Timeline
Account Manager
Berchtold Equipment
10.2021 - Current
Technician
Berchtold Equipment
08.2018 - 10.2021
High School Diploma -
Liberty Highschool
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