Russell Garrett
Albuquerque,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by accolades at Courtyard By Marriott Airport for outstanding service. Skilled in vehicle safety and customer communication, I excel in fast-paced environments, ensuring efficiency and reliability. Expert in maintaining professional standards, with a keen eye for detail and a commitment to excellence.
Overview
34
34
years of professional experience
Work History
Valet/Bellman
Santa Ana Hotel and Casino
Bernalillo, NM
08.2023 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
Airport Shuttle Driver/ Hotel Hospitality
Courtyard By Marriott Airport
Albuquerque, New Mexico
09.2007 - 08.2023
- Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
- Managed emergencies effectively during potentially stressful situations like vehicle breakdowns or medical incidents among passengers while maintaining professionalism throughout these events.
- Developed strong working relationships with key personnel at hotels served by the shuttle service resulting in smoother coordination and more satisfied guests.
- Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.
- Reduced wait times for passengers by consistently adhering to established schedules and route plans.
- Collaborated with other employees to create a positive work environment that contributed to high levels of job satisfaction.
Warehouse Manager
Sun Comm Technology
Albuquerque, New Mexico
10.2001 - 08.2007
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Loss Prevention Officer
Albuquerque Marriott Uptown
Albuquerque Marriott Uptown
06.1990 - 08.2001
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Education
General Studies
Andrew P Hill High School
San Jose, CA06.1978
Skills
- Customer service and support
- Efficient work ethic
- Patience and composure
- Customer Communication
- Strong Communication Skills
- Problem-Solving
- Reliability and punctuality
- Clean Driving Record
- Professional Appearance
- Multitasking and Organization
- Attention to Detail
- Valid Driver's License
- Guest Assistance
- Customer Service
- Cash Handling
- Vehicle parking and retrieval
- Vehicle Safety Knowledge
Timeline
Valet/Bellman
Santa Ana Hotel and Casino
08.2023 - Current
Airport Shuttle Driver/ Hotel Hospitality
Courtyard By Marriott Airport
09.2007 - 08.2023
Warehouse Manager
Sun Comm Technology
10.2001 - 08.2007
Loss Prevention Officer
Albuquerque Marriott Uptown
06.1990 - 08.2001
General Studies
Andrew P Hill High School