Russell Grant
Tampa,FL
Summary
Dynamic tax professional with a proven track record at H&R Block, excelling in income tax preparation and client relationship management. Leveraged strong organizational skills to enhance client satisfaction and ensure compliance with tax laws, resulting in timely and accurate filings. Committed to maintaining confidentiality and fostering trust with clients.
Overview
27
27
years of professional experience
Work History
Tax Preparer
H&R Block Tax Svc
12.2014 - 04.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Sales Associate
Verizon
01.2003 - 06.2008
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server Administrator
Intermedia Communications Inc
10.1998 - 06.2003
- Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
- Ensured data security through implementation of robust access controls and regular vulnerability assessments.
- Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Reduced downtime through proactive monitoring of server health and quick response to alerts.
Education
Bachelor of Science - Accounting
Strayer University
Tampa, FL06-2012
Associate of Science - Aircraft Maintenance
Teterboro School of Aeronautics
Teterboro, NJ02-1980
High School Diploma -
Hackensack High School
Hackensack06-1976
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Tax return preparation
- Bookkeeping
- Tax law compliance
- Tax law knowledge
Timeline
Tax Preparer
H&R Block Tax Svc
12.2014 - 04.2025
Sales Associate
Verizon
01.2003 - 06.2008
Server Administrator
Intermedia Communications Inc
10.1998 - 06.2003
Bachelor of Science - Accounting
Strayer University
Associate of Science - Aircraft Maintenance
Teterboro School of Aeronautics
High School Diploma -
Hackensack High School
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