Russell Graziano
Mesa,AZ
Summary
Resourceful Small Business Owner known for high productivity and efficient task completion. Specialize in strategic planning, financial management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and client satisfaction.
Overview
22
22
years of professional experience
Work History
Small Business Owner
Efficient Cleaning Services
, AZ
02.2024 - 11.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed staff recruitment, hiring, training, and development.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Established and maintained relationships with suppliers, clients, and other business partners.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
House Supervisor
Sunrise Native Recovery
Scottsdale, Arizona
12.2022 - 08.2023
- Oversaw daily operations including scheduling shifts, assigning tasks.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Engaged in problem solving initiatives to resolve conflicts between staff or patients.
- Evaluated performance of existing staff members through annual reviews and disciplinary actions when necessary.
- Developed departmental goals and objectives to improve operational performance.
- Ensured staff compliance with all regulatory requirements, policies and procedures.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Trained new employees on departmental protocols, policies and procedures.
- Created monthly reports detailing departmental progress towards achieving set goals.
Peer Support Specialist
Az DOC
Tucson, Arizona
01.2020 - 09.2022
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Collaborated to set goals and outline steps to achieve objectives.
- Actively listened and responded empathetically when interacting with clients.
Store Manger
Dollar Tree
Bedford, VA
07.2002 - 10.2010
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed orders to restock shelves.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
MBA - Organizational Leadership
Keller Graduate School of Management
06-2011
Bachelor of Science - Logistics And Supply Chain Management
University of Phoenix
Tempe, AZ06-2007
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ06-2003
Skills
- Business growth and retention
- New business launch
- Business management and development
- Business operations leadership
- Planning and execution
- Operations management
- Team building
- Small business operations
- Entrepreneurial leadership
- Staff hiring
Timeline
Small Business Owner
Efficient Cleaning Services
02.2024 - 11.2024
House Supervisor
Sunrise Native Recovery
12.2022 - 08.2023
Peer Support Specialist
Az DOC
01.2020 - 09.2022
Store Manger
Dollar Tree
07.2002 - 10.2010
MBA - Organizational Leadership
Keller Graduate School of Management
Bachelor of Science - Logistics And Supply Chain Management
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix