Summary
Overview
Work History
Education
Skills
Timeline
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Russell Henderson

Madison,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Experience Representative

TCS Basys Controls
10.2022 - 12.2023
    • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
    • Utilized telephone and email platforms to deliver outstanding customer service.
    • Documented customer interactions in internal database to maintain customer service history details.
    • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
    • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Delivered prompt service to prioritize customer needs.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Met customer call guidelines for service levels, handle time and productivity.
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Followed up with customers about resolved issues to maintain high standards of customer service.
    • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

RehabPulse
02.2022 - 07.2022
    • Provided primary customer support to internal and external customers.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Sales Representative

Angi Leads
03.2021 - 04.2022
  • Enhanced territory operations through successful cold-calling of area contractors to send them leads of customers in their preferred service area.

Sales Support Specialist

Quincy Bioscience
04.2018 - 08.2020
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Inside Sales Representative

TDS
04.2016 - 12.2017
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Created and updated customer accounts with relevant information.
  • Used CRM software to maintain detailed contact logs and account records.

Inside Sales Representative

Conney Safety Products
10.2013 - 04.2016
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Used digital methods and traditional telephone approaches to generate sales leads.

Education

High School Diploma -

James Madison Memorial High School
Madison, WI
06-2009

Associate of Arts - Marketing

Madison Area Technical College
Madison, WI
05-2010

Skills

  • Returns Processing
  • Complaint Resolution
  • Customer Education
  • Appointment Scheduling
  • Effective Communication
  • Multitasking
  • Data Entry
  • Relationship Building
  • Organization and Time Management
  • Research
  • Analytical and Critical Thinking

Timeline

Customer Experience Representative

TCS Basys Controls
10.2022 - 12.2023

Customer Service Representative

RehabPulse
02.2022 - 07.2022

Sales Representative

Angi Leads
03.2021 - 04.2022

Sales Support Specialist

Quincy Bioscience
04.2018 - 08.2020

Inside Sales Representative

TDS
04.2016 - 12.2017

Inside Sales Representative

Conney Safety Products
10.2013 - 04.2016

High School Diploma -

James Madison Memorial High School

Associate of Arts - Marketing

Madison Area Technical College

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Russell Henderson