Russell Howard
LA Fitness
Winnie,TX
1
Certification
7
years of professional experience
Dynamic professional known for effective communication and attention to detail. Successfully led teams to achieve operational efficiencies and fostered collaborative environments in fast-paced retail settings.
Work History
Front Desk Receptionist
1 Year 2 Months- Enhanced customer service by addressing member inquiries and providing support.
- Oversaw phone communications and appointment scheduling to optimize front desk efficiency.
- Executed all responsibilities in alignment with company policies and standards.
Store Manager
1 Year 7 Months- Directed daily operations to optimize merchandise flow and maintain high customer service standards.
- Mentored team members on retail best practices and operational protocols.
- Crafted strategies to elevate sales performance through strategic merchandising initiatives.
- Managed inventory and cash control while overseeing store opening and closing operations.
- Supervised financial aspects of store management, including budget development, expense analysis, and accurate record maintenance to ensure fiscal integrity.
- Maintained proactive communication with corporate headquarters, providing essential updates on store performance and requesting support when appropriate.
Assistant Manager
1 Year 1 Month- Coordinated staff schedules to support team efficiency and coverage during busy periods.
- Assisted in training new employees on operational procedures and customer service techniques.
- Facilitated team meetings to discuss objectives, challenges, and areas for enhancement.
- Oversaw daily operations to fulfill performance and service standards.
- Managed daily cash reconciliations for precise financial reporting and reduced discrepancies.
- Cultivated repeat business through outstanding customer service.
Retail Keyholder
1 Year 9 Months- Monitored store openings and closures to maintain security and follow operational procedures.
- Worked with management to pinpoint areas for operational enhancements and cost reductions.
- Managed security alarm codes and keys, performing routine code updates.
- Supported cashiers during busy sales periods.
- Facilitated returns and exchanges promptly, promoting a positive customer experience while following company guidelines.
- Assisted store management in reaching sales goals through effective merchandising and staff training.
Sales Associate
1 Year 5 Months- Educated customers on fitness programs and membership options to drive engagement.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma
Skills
Team leadership and coaching
Goals and performance
Operations management
Operations oversight
Strategic planning
Team development
Documentation and reporting
Employee scheduling
Policies and procedures
Store operations
Certification
R.O.S.A Managerial Development
Timeline
Front Desk Receptionist
LA Fitness
03.2025 - 05.2026Read More
Store Manager
Goodwill Industries Of Houston
08.2023 - 03.2025Read More
Assistant Manager
Goodwill Industries Of Houston
07.2022 - 08.2023Read More
Retail Keyholder
Goodwill Industries Of Houston
10.2020 - 07.2022Read More
Sales Associate
Fitness Connection
05.2019 - 10.2020Read More
La Porte High School
High School Diploma
Read More