Russell Isenberg
Sarasota,FL
Summary
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced overseeing personnel needs and solving routine and complex problems. Very detail oriented and a superb problem solver.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server Trainer
Peach's
09.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Business Owner
Iron Mountain Insurance
04.2022 - 12.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Assistant Manager
Richard Dean Insurance
08.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular client follow ups to ensure all documents in clients files were accurate.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Center Manager
Living Foods Institute
05.2006 - 03.2017
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed schedule and performance of more than 3 employees, 10 volunteers, 11 therapist and 40-60 students every month.
- Traveled all over the country to trade shows promoting the business.
- Ordered all produce and products sold and gifted to students.
- Planned and managed events held at the center every month.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
No Degree - Marketing
University of Louisville
Louisville, KYHigh School Diploma -
Fern Creek High School
Louisville, KY05.1997
Skills
- Operational Standards
- Detail Oriented
- Project Based Workhorse
- Punctual
- Positive Attitude
- Quick Learner
- Natural Leader
Certification
- Licensed CSR 440 June 2019- Present
- Licensed P&C 220 February 2021- Present
Timeline
Server Trainer
Peach's
09.2022 - Current
Business Owner
Iron Mountain Insurance
04.2022 - 12.2022
Assistant Manager
Richard Dean Insurance
08.2019 - 04.2022
Center Manager
Living Foods Institute
05.2006 - 03.2017
No Degree - Marketing
University of Louisville
High School Diploma -
Fern Creek High School
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