Russell J. Bart
Pascoag,RI
Summary
Experienced in interpersonal and organizational skills, eager to learn and grow in a customer-focused environment. Quickly grasps and implements new procedures and technology to enhance service delivery. Prepared to utilize and further develop communication and problem-solving abilities as a Fleet Service Officer.
Overview
40
40
years of professional experience
Work History
Communication Control Officer
Brown Department of Public Safety
02.2022 - Current
- Streamlined reporting procedures for better efficiency and communication between departments.
- Improved control processes by implementing risk assessments and audits.
- Conducted periodical reviews on control systems to maintain robustness against emerging risks.
- Ensured timely resolution of identified issues by coordinating efforts between various stakeholders.
- Interacted with stakeholders, regulators and other members of cross-functional teams to establish standard protocol, develop clear risk management goals and support healthy patterns of sustainable growth.
Teacher Assistant
Cranston School Department
01.2017 - 02.2022
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
Police/Fire Dispatcher
Foster Police Department
01.2013 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Custodian
Johnston School Departments
01.2013 - 12.2013
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in school buildings.
Medical Supply Warehouse
Owens and Minor
01.2006 - 12.2013
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
Police Dispatcher/Trainer
North Smithfield Police Department
01.1999 - 12.2006
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
Secretary /Club Treasurer
Greater Pawtucket Umpires Association
04.1985 - 09.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial records
- Maintained weekly reports documents, memos and invoices.
- Maintained PAR levels of equipment (hats, rule books and ball bags).
- Filed IRS forms as a 501c non profit organization
Education
Skills
- Incident management
- Stakeholder management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Phonenumbers
(401) 568-7985, (401) 580-8141
Specializedtraining
- Nonviolent Crisis Intervention, 01/01/19, Crisis Prevention Institute
- CPR/First Aid and AED Training, 10/01/18, American Red Cross
- Advanced Law Enforcement Dispatch, 01/01/04, Power Phone Class
- Cultural Diversity Training, 02/01/03, Life Watch Employee Assistance Program
- Police Stress Management, 02/01/03, Life Watch Employee Assistance Program
- Principles of Integrated Dispatch, 01/01/03, Power Phone Class
- Verbal Judo Training Seminar, 11/01/02
- Dispatcher/Instructor School, 05/01/02, National Communication Institute
- Suicide Intervention advanced Workshop, 09/01/01, Power Phone Class
- Sexual Harassment Prevention and Response, 02/01/01, The Trust
- Domestic Violence/Sexual Assault Training, 11/01/99, R I Justice Commission
Timeline
Communication Control Officer
Brown Department of Public Safety
02.2022 - Current
Teacher Assistant
Cranston School Department
01.2017 - 02.2022
Police/Fire Dispatcher
Foster Police Department
01.2013 - 01.2016
Custodian
Johnston School Departments
01.2013 - 12.2013
Medical Supply Warehouse
Owens and Minor
01.2006 - 12.2013
Police Dispatcher/Trainer
North Smithfield Police Department
01.1999 - 12.2006
Secretary /Club Treasurer
Greater Pawtucket Umpires Association
04.1985 - 09.2015
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