Mallory Anderson
Wilmington,NC
Summary
A highly skilled hospitality professional with expertise in dining service management and guest relations. Prepared to excel in any role, Demonstrated problem-solving abilities and exceptional communication skills to consistently deliver outstanding service and create memorable guest experiences.
Overview
17
17
years of professional experience
Work History
Head Server
Quanto Basta
Wilmington, NC
11.2021 - Current
- Training all staff on procedures and all menu items
- Ensuring all side work is actively being taken care of including before opening, during shift, and at closing
- Monitored staff performance regularly and providing feedback
Independent Sales Agent
Liberty National Worksite Program
Wilmington, NC
04.2021 - 12.2021
- 1099 insurance agent
- Presenting and teaching importance of our benefits to owners/decision makers of companies
- Creating and reaching sales goals
Bartender and Server
Hops Supply Co.
Wilmington, NC
12.2017 - 03.2020
- Working am and pm shifts with closing and opening duties while providing top tier service
- ID-ing customers, serving drinks and food
- Being knowledgeable of menu items
Manager
Two Brothers Tavern
Middlebury, VT
02.2015 - 12.2017
- Managing a staff of 25+ employees
- Hiring, training, and scheduling of employees
- Producing marketing initiatives
Server
Two Brothers Tavern
Middlebury, VT
02.2015 - 12.2017
- Greeting customers
- Taking food and drink orders
- DLC certified
- Delivering excellent customer service
- Ensuring our drinks and food products are served at the highest of standards
- Clearing plates and serving desserts
- Ensuring the customers experience cannot be beat
- Checking ID’s and credit cards
Host
Two Brothers Tavern
Middlebury, VT
02.2015 - 02.2017
- Manager on duty
- Greeting and seating customers
- Alerting servers when I seat them a table
- Constantly giving kitchen menu counts
- Surveying rate of flow and ensuring both servers and line cooks do not get flooded
Bartender
VFW
Middlebury, VT
04.2013 - 05.2015
- Wedding Services
- Cash Handling
- Opening & Closing Responsibilities
Teller
Heritage Family Credit Union
Brandon, VT
10.2012 - 01.2015
- In charge of vault and other money sources
- Printing reports and keeping track of dormant accounts
- Overseeing the confidentiality of sensitive material
Bartending
City Limits Nightclub
Vergennes, VT
11.2013 - 10.2014
- Customer Service
- Cash Handling
- Problem Solving
- Responsible for Consumption of Alcohol
- In Charge of Safe
- Opening & Closing Responsibilities
- Cleaning Duties
Banquet Serving
Basin Harbor Country Club
Ferrisburgh, VT
07.2013 - 10.2013
- Waitressing
- Customer Service
- Set Up & Tear Downs
- Wedding Services
Teller
KeyBank National
Middlebury, Vermont
05.2010 - 10.2012
- Customer Service
- Cash Handling
- Problem Solving
- In charge of vault and other money sources
- In control of printing reports and keeping track of dormant accounts
- Overseeing the confidentiality of sensitive material
Manager
Orange Roof Food Service (A&W)
Middlebury, VT
04.2008 - 10.2012
- Manager of other employees
- Waitress/Line Cook
- Taking and delivering food order
- Making change for customers
- Assembling customers’ food order
- Cooking with a grill and fryers
Education
Associate of Arts - Hospitality And Travel Tourism
Community College of Vermont
Williston, VT04-2015
High School Diploma -
Middlebury Union High School
Middlebury, VT05-2008
Skills
- Banquet coordination
- Brand promotion
- Team management
- Guest relations
Timeline
Head Server
Quanto Basta
11.2021 - Current
Independent Sales Agent
Liberty National Worksite Program
04.2021 - 12.2021
Bartender and Server
Hops Supply Co.
12.2017 - 03.2020
Manager
Two Brothers Tavern
02.2015 - 12.2017
Server
Two Brothers Tavern
02.2015 - 12.2017
Host
Two Brothers Tavern
02.2015 - 02.2017
Bartending
City Limits Nightclub
11.2013 - 10.2014
Banquet Serving
Basin Harbor Country Club
07.2013 - 10.2013
Bartender
VFW
04.2013 - 05.2015
Teller
Heritage Family Credit Union
10.2012 - 01.2015
Teller
KeyBank National
05.2010 - 10.2012
Manager
Orange Roof Food Service (A&W)
04.2008 - 10.2012
Associate of Arts - Hospitality And Travel Tourism
Community College of Vermont
High School Diploma -
Middlebury Union High School