Mallory Anderson
Wilmington,NC
Summary
A highly skilled hospitality professional with expertise in dining service management and guest relations. Prepared to excel in any role, Demonstrated problem-solving abilities and exceptional communication skills to consistently deliver outstanding service and create memorable guest experiences.
Overview
17
17
years of professional experience
Work History
Head Server
Quanto Basta
11.2021 - Current
- Training all staff on procedures and all menu items
- Ensuring all side work is actively being taken care of including before opening, during shift, and at closing
- Monitored staff performance regularly and providing feedback
Independent Sales Agent
Liberty National Worksite Program
04.2021 - 12.2021
- 1099 insurance agent
- Presenting and teaching importance of our benefits to owners/decision makers of companies
- Creating and reaching sales goals
Bartender and Server
Hops Supply Co.
12.2017 - 03.2020
- Working am and pm shifts with closing and opening duties while providing top tier service
- ID-ing customers, serving drinks and food
- Being knowledgeable of menu items
Manager
Two Brothers Tavern
02.2015 - 12.2017
- Managing a staff of 25+ employees
- Hiring, training, and scheduling of employees
- Producing marketing initiatives
Server
Two Brothers Tavern
02.2015 - 12.2017
- Greeting customers
- Taking food and drink orders
- DLC certified
- Delivering excellent customer service
- Ensuring our drinks and food products are served at the highest of standards
- Clearing plates and serving desserts
- Ensuring the customers experience cannot be beat
- Checking ID’s and credit cards
Host
Two Brothers Tavern
02.2015 - 02.2017
- Manager on duty
- Greeting and seating customers
- Alerting servers when I seat them a table
- Constantly giving kitchen menu counts
- Surveying rate of flow and ensuring both servers and line cooks do not get flooded
Bartender
VFW
04.2013 - 05.2015
- Wedding Services
- Cash Handling
- Opening & Closing Responsibilities
Teller
Heritage Family Credit Union
10.2012 - 01.2015
- In charge of vault and other money sources
- Printing reports and keeping track of dormant accounts
- Overseeing the confidentiality of sensitive material
Bartending
City Limits Nightclub
11.2013 - 10.2014
- Customer Service
- Cash Handling
- Problem Solving
- Responsible for Consumption of Alcohol
- In Charge of Safe
- Opening & Closing Responsibilities
- Cleaning Duties
Banquet Serving
Basin Harbor Country Club
07.2013 - 10.2013
- Waitressing
- Customer Service
- Set Up & Tear Downs
- Wedding Services
Teller
KeyBank National
05.2010 - 10.2012
- Customer Service
- Cash Handling
- Problem Solving
- In charge of vault and other money sources
- In control of printing reports and keeping track of dormant accounts
- Overseeing the confidentiality of sensitive material
Manager
Orange Roof Food Service (A&W)
04.2008 - 10.2012
- Manager of other employees
- Waitress/Line Cook
- Taking and delivering food order
- Making change for customers
- Assembling customers’ food order
- Cooking with a grill and fryers
Education
Associate of Arts - Hospitality And Travel Tourism
Community College of Vermont
Williston, VT04-2015
High School Diploma -
Middlebury Union High School
Middlebury, VT05-2008
Skills
- Banquet coordination
- Brand promotion
- Team management
- Guest relations
Timeline
Head Server
Quanto Basta
11.2021 - Current
Independent Sales Agent
Liberty National Worksite Program
04.2021 - 12.2021
Bartender and Server
Hops Supply Co.
12.2017 - 03.2020
Manager
Two Brothers Tavern
02.2015 - 12.2017
Server
Two Brothers Tavern
02.2015 - 12.2017
Host
Two Brothers Tavern
02.2015 - 02.2017
Bartending
City Limits Nightclub
11.2013 - 10.2014
Banquet Serving
Basin Harbor Country Club
07.2013 - 10.2013
Bartender
VFW
04.2013 - 05.2015
Teller
Heritage Family Credit Union
10.2012 - 01.2015
Teller
KeyBank National
05.2010 - 10.2012
Manager
Orange Roof Food Service (A&W)
04.2008 - 10.2012
Associate of Arts - Hospitality And Travel Tourism
Community College of Vermont
High School Diploma -
Middlebury Union High School
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