Yanko Lopez
Hallandale,FL
Summary
Proven leader in hospitality, excelling in roles up to Head Server at Leveltwentynine, with a track record of enhancing customer experiences at high-profile venues like Nikki Beach. Skilled in banquet coordination and multitasking, adept at fostering repeat business through exceptional service and effective brand promotion. Demonstrates a unique blend of safe food handling and dynamic guest engagement, driving significant sales growth.
Overview
14
14
years of professional experience
Work History
Head Server
Leveltwentynine
12.2022 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Security Supervisor
Club LIV
10.2016 - 12.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Server
Arkadia
10.2014 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
VIP Bottle Server
Nikki Beach
08.2012 - 09.2013
- Collaborated with team members to deliver seamless service during high-volume events.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Proactively identified potential issues before they arose, working closely with management to address them swiftly.
VIP Bottle Server
Mangos Tropical Cafe
09.2010 - 09.2012
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Education
Sports Science -
Instituto Superior De Ciencias Deportivas
La Habana, Cuba Tourism And Hotel Management -
Florida Atlantic University
Boca Raton, FL2021
Skills
- Safe Food Handling
- Banquet Coordination
- Brand Promotion
- Multitasking skills
- Training employees
- Guest Relations
- Staff Training
- Fine-dining expertise
- Team Leadership
- Relationship Building
- Flexible Schedule
- Sales Techniques
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head Server
Leveltwentynine
12.2022 - Current
Security Supervisor
Club LIV
10.2016 - 12.2022
Server
Arkadia
10.2014 - 09.2016
VIP Bottle Server
Nikki Beach
08.2012 - 09.2013
VIP Bottle Server
Mangos Tropical Cafe
09.2010 - 09.2012
Sports Science -
Instituto Superior De Ciencias Deportivas
Tourism And Hotel Management -
Florida Atlantic University
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