Russell Mikesell
Trenton, OH
Summary
With a proven track record at AIG American General, I excel in building lasting client relationships and driving business growth. My expertise in small business operations and customer relations, coupled with a knack for verbal communication, has consistently enhanced customer satisfaction and loyalty. Achieved through strategic leadership and a focus on meaningful achievements.
Overview
22
22
years of professional experience
Work History
Owner
Mikesell's Pro Care Services
03.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
Financial Advisor
AIG American General
01.2004 - 12.2005
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Insurance Agent
Western&Southern Financial Group
02.2003 - 01.2004
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Associate Business Management - Economic Accounting
Las Vegas Businesses College
Las Vegas, NV10.2003
High School Diploma - General Studies
Middletown High School
Middletown, OH05.1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Mikesell's Pro Care Services
03.2004 - Current
Financial Advisor
AIG American General
01.2004 - 12.2005
Insurance Agent
Western&Southern Financial Group
02.2003 - 01.2004
Associate Business Management - Economic Accounting
Las Vegas Businesses College
High School Diploma - General Studies
Middletown High School
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