Summary
Work History
Education
Skills
Overview
Timeline
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Russell Ogden

Russell Ogden

The Colony,United States

Summary

Dynamic IT Support Specialist excelling in implementation-integration, cloud computing, and strategic problem-solving. Recognized for seamless project management, relentless pursuit of knowledge, and mastery of IT support tools. Committed to driving profitability and championing company mission. Seasoned Engineering Manager seamlessly integrates project technical aspects and makes information relatable to non-technical personnel. Experienced leader and program manager with [Number]-year history in field. Clear communicator, decision maker and problem solver.

Work History

Infrastructure Engineer

Caravan LLC
03.2023 - Current
  • Orchestrated onsite IT builds for the legal industry
  • Optimized network security and IT operations for diverse clients
  • Deployed Cisco routers, configured vlans, and established secure wireless AP's
  • Executed Meraki setup and Cloud services configuration
  • Conducted Border device setups for wireless AP's and cloud Key servers
  • Provided IT support services to Lawyers and Trial site support staff
  • Managed Citrix administration, monitoring systems, user support, and patch management
  • Ensured 24-hour onsite IT coverage for active cases.

IT Manager

Dimiour (Vdart Inc.)
04.2022 - 03.2023
  • Directed on-prem- cloud migration and managed services desk implementation
  • Consistently exceeded SLAs, SLRs, and KPIs for high-quality IT support
  • Analyzed processes for on-prem to Azure projects, conducting gap analysis
  • Contributed insights in project design meetings for cloud migrations
  • Actively monitored network security as the local MDR Support Specialist
  • Led local efforts for SOC1, SOC 2, and ISO 27001 certifications.

IT Support Specialist

BetrCom LLC
04.2019 - 04.2022
  • Delivered improved IT services to 20,000+ end users in a fast-paced IT firm
  • Enhanced help desk ticket system, reducing solution time by 35%
  • Contributed to the Global End User Services project, delivering AWS to 38,000+ end-points
  • Provided complete IT support services, managed SCCM, and implemented Intune MDM.

Infra Tech Lead Analyst

Citibank-Global EUCIS division
01.2010 - 12.2018
  • Developed "Messaging System: Voyager," saving CITI over $4 million annually
  • Led Proofpoint implementation in a 450,000+ seat environment
  • Proficient in Office 365, Exchange 2019, 2016, 2013, and 2010
  • Holds certifications in messaging, Lean Apprentice Scrum, Agile, ITIL v3, and more
  • Administered a 450,000+ seat internal messaging environment
  • Installed Lync functionalities, managed system backup, and maintained detailed documentation.

Education

Networking Technologies Program, Computer Science, Microsoft Products, Cisco Technologies -

Southern Methodist University
Plano, Texas
06.2005

Skills

  • Project Management
  • Security
  • Cloud Computing
  • Network Administration
  • Server Administration
  • Endpoint Management
  • Documentation and Reporting
  • Incident Response
  • Certifications
  • ITIL Framework
  • Collaboration Tools
  • Technical Proficiency
  • Strategic Planning
  • Compliance Understanding
  • Resourceful Nature
  • Public Speaking Ability

Overview

14
14

+ Years of experience

Timeline

Infrastructure Engineer

Caravan LLC
03.2023 - Current

IT Manager

Dimiour (Vdart Inc.)
04.2022 - 03.2023

IT Support Specialist

BetrCom LLC
04.2019 - 04.2022

Infra Tech Lead Analyst

Citibank-Global EUCIS division
01.2010 - 12.2018

Networking Technologies Program, Computer Science, Microsoft Products, Cisco Technologies -

Southern Methodist University

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Russell Ogden