Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Winston

Olive Branch,MS

Summary

I take a lot of pride in my work ethic and look forward to the success I have brought and will bring as a leader or team member with proven expertise in inventory management and customer relations, honed at Smoker Friendly and The Farm. I have excelled in event planning and marketing, boosting customer satisfaction and engagement.

Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. In short I believe I could bring success to your company and I look forward to showing what I got.

Overview

12
12
years of professional experience

Work History

Store Manager

Smoker Friendly
01.2022 - 10.2023
  • Managed a 6 to 8 person team operating 2 store fronts, one side a cigar lounge and the other a smoke shop.
  • Planned and put on promotional events on and off store site.
  • Set up and intended meetings with vendors and sales representatives for a multitude of different companies.
  • Maintained inventory levels and ordered at a proper amount to keep back stock low, but shelves stocked.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers or vendors.

Sales Associate

Smoker Friendly
02.2020 - 12.2021


  • Keeping and indoor/outdoor cigar lounge cleaned and up to high standards of customer satisfaction.
  • Helped keep up with what needed to be ordered and possibly bringing in new product upon customer request.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Flower Packaging Manager

The Farm
07.2017 - 09.2019
  • Managed a 3 - 5 person team depending on the project.
  • Helped create new SKU's and the creation of the SKU in our data base.
  • Worked at multiple locations and had to set up schedules for the team to run on to ensure correct location placement.
  • Placed orders for all inventory needed and finding cost effective companies to order from with same quality product's used.
  • Managed and motivated a team of employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Flower Packager

The Farm
06.2016 - 07.2017
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labeling, packaging, and contents.

Delivery Expert

Dominoes Pizza
08.2014 - 09.2015
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.

Marketing and Assistant Office Manager

American Insurance Trading Inc.
05.2011 - 08.2014
  • Coached and mentored employees through training, guidance and performance monitoring.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created and updated records and files to maintain document compliance.


Education

High School Diploma -

Desoto Central High School
Southaven, MS
2012

Skills

  • high end cigar longe maintenance
  • Inventory ordering
  • Marketing and product placement
  • High customer satisfaction
  • Event planning
  • Store employee scheduling
  • Customer Relations
  • Multitasking and Organization

Timeline

Store Manager

Smoker Friendly
01.2022 - 10.2023

Sales Associate

Smoker Friendly
02.2020 - 12.2021

Flower Packaging Manager

The Farm
07.2017 - 09.2019

Flower Packager

The Farm
06.2016 - 07.2017

Delivery Expert

Dominoes Pizza
08.2014 - 09.2015

Marketing and Assistant Office Manager

American Insurance Trading Inc.
05.2011 - 08.2014

High School Diploma -

Desoto Central High School

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Russell Winston