RUSSELL WYRICK

• Started a Dish Machine leasing and Chemical sales program for the Knoxville location.
• Worked along with the sales department to build over 100 leasing accounts including the 18 locations of the Shoney's of Knoxville group.
• Was in charge of two service techs and scheduling all dish machine installs, PM's and emergency calls.
• Convinced TriMark to use ADS machines instead of CMA for our leasing program.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

After closing down Chemical Soultion I went to truck driving school and was hired by Maverick Trucking.me to start a chemical sales and dish machine leasing program with them.

• Started a chemical sales and dish machine service company.
• We had our own customers plus sub contracted out to Midlab Chemical to offer a service program to their distributors that did not want to have their own in house service.
• We handled dish machine installs and service calls for three distributors that covered over a 300 mile radius of Knoxville.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.

• Hired to be the Chemical / Beverage service tech for the East Tennessee region.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Started my own restaurant equipment service company after leaving Hobart Food Equipment.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Managed day-to-day business operations.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.