Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell H. Hatcher

Springfield,MO

Summary

Proven to excel in client-oriented roles, I leveraged my exceptional customer service and route management skills at USPS to enhance delivery efficiency and client satisfaction. My expertise in GPS use and dedication to cleanliness and sanitation at Capelli Salon significantly contributed to operational success, fostering strong client relationships and achieving a high level of service excellence.

Overview

19
19
years of professional experience

Work History

Carrier

USPS
05.2024 - Current
  • Explained mail regulations, policies or procedures to postal customers.
  • Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Planned and cased mail in sequence of delivery for designated route.
  • Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
  • Handled complex load assignments, organizing efficient routes for maximum productivity.
  • Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
  • Developed strong relationships with clients, providing excellent customer service and support.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Handled mail and packages with care to prevent damage during delivery.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Hair Salon Assistant

Capelli Salon
03.2006 - 01.2024
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
  • Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
  • Answered telephone calls to provide information and schedule new appointments.
  • 17 years of exceptional customer service.
  • Detail oriented.

Education

Cosmology License -

Amarillo College of Hair
Amarillo, TX
08.2000

High School Diploma -

Alamo Catholic High
Amarillo, TX
05.1996

Skills

  • Excellent customer service
  • Client oriented
  • Cleanliness and sanitation
  • Professional Appearance
  • Building client relationships
  • Social skills
  • Safety awareness
  • Parcel delivery
  • Weather Tolerance
  • Package handling
  • Vehicle loading
  • Mail Sorting
  • Postal regulations
  • Route Management
  • Mail distribution
  • Hand-Eye Coordination
  • Route Navigation
  • Postage Calculation
  • Load Management
  • Geographical knowledge
  • Sorting mail
  • Scan parcels
  • Technology use
  • Documentation & recordkeeping
  • Route deliveries
  • GPS use

  • Delivery records
  • Route Planning

Timeline

Carrier

USPS
05.2024 - Current

Hair Salon Assistant

Capelli Salon
03.2006 - 01.2024

Cosmology License -

Amarillo College of Hair

High School Diploma -

Alamo Catholic High

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Russell H. Hatcher