Russell Whiseo Bang
Philadelphia,PA
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems.
Overview
3
3
years of professional experience
Work History
Server
Banh Mi & Bottles
Philadelphia, PA
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barback
Mei Mei
Philadelphia, PA
01.2021 - 11.2023
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Organized bottles and cans on shelves according to brand or type.
- Checked ID's before serving alcoholic beverages to patrons.
- Performed opening duties such as setting up supplies needed for service.
Server
Dubu
Philadelphia , PA
07.2023 - 10.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Line Cook
Mei Mei
Philadelphia, PA
01.2021 - 10.2023
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Performed basic knife skills such as dicing onions or slicing meats.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Kept stations stocked and ready for use to maximize productivity.
General Manager
Cafe An
Philadelphia , PA
04.2022 - 03.2023
- Developed and implemented customer service policies and procedures for cafe staff.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Monitored food quality regularly to ensure it was up to required standards.
General Manager
Mochinut
Philadelphia, PA
01.2022 - 08.2022
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
Expeditor
Mei Mei
Philadelphia, PA
01.2021 - 11.2021
- involved ensuring that all elements of an order were ready to be served simultaneously. This meant coordinating the timing of appetizers, main courses, and sides to be plated and served together.
- meticulously checked each dish for accuracy, presentation, and overall quality, making sure that the food met the restaurant's standards before it was sent out to the customer.
- served as the link between the kitchen staff and the servers, relaying any special requests, modifications, or dietary restrictions to the kitchen and providing important information to the waitstaff.
- was responsible for ensuring that each dish was prepared and plated promptly. I coordinated with the kitchen staff to avoid delays and keep orders on schedule.
- added final touches or garnishes to dishes before they were sent out to enhance their presentation and contribute to the overall dining experience.
Busser
Mei Mei
Philadelphia, PA
01.2021 - 11.2021
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
Host
Mei Mei
Philadelphia, PA
01.2021 - 11.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
Barista
Cafe An
Philadelphia, PA
01.2021 - 11.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Server
Mei Mei
Philadelphia, PA
01.2021 - 11.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Skills
- Clearing Tables
- Facility Cleaning
- Glass Washing
- Supply Replenishment
- Cleaning Proficiency
- Product Delivery Management
- Bussing Tables
- Food Processing
- Customer Service
- Safe Food Handling
- Quality Control
- Employee Training
- Payment Processing
- Korean Fluency
- Training and Development
- Food Safety
- Guest Service
- Flexible Schedule
- Computer Skills
- Customer Service Excellence
- Garnish Preparation
Languages
Korean
Native or Bilingual
Timeline
Server
Banh Mi & Bottles
12.2023 - Current
Server
Dubu
07.2023 - 10.2023
General Manager
Cafe An
04.2022 - 03.2023
General Manager
Mochinut
01.2022 - 08.2022
Barback
Mei Mei
01.2021 - 11.2023
Line Cook
Mei Mei
01.2021 - 10.2023
Expeditor
Mei Mei
01.2021 - 11.2021
Busser
Mei Mei
01.2021 - 11.2021
Host
Mei Mei
01.2021 - 11.2021
Barista
Cafe An
01.2021 - 11.2021
Server
Mei Mei
01.2021 - 11.2021