Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell York

Berea,KY

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

Walgreens
Berea, Kentucky
09.2024 - Current
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints promptly and professionally.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Corporate Trainer

AT&T Wireless
Lexington, Kentucky
01.2024 - 08.2024
  • Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
  • Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
  • Researched industry trends and best practices in corporate learning and development.
  • Chose appropriate curricula and planned lessons to teach employees about subjects like and subjects.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.

Trainer

Framebridge
Berea, KY
04.2021 - 12.2023
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.

Education

GED -

Madison Southern
Berea, KY
05-2021

Skills

  • Employee scheduling
  • Customer service focus
  • Positive attitude
  • Drawer assignments
  • Action planning
  • Assigning work
  • POS system operation
  • Operations management
  • Team leadership
  • Sales and upselling
  • Policy and procedure enforcement
  • Employee relations
  • Cash handling
  • Shift leadership

Timeline

Shift Leader

Walgreens
09.2024 - Current

Corporate Trainer

AT&T Wireless
01.2024 - 08.2024

Trainer

Framebridge
04.2021 - 12.2023

GED -

Madison Southern
Russell York