RUTA LAKO
Royse City,TX
Summary
Dedicated professional with a strong background in enhancing guest experiences through exceptional customer service. Skilled in resolving complaints and fostering positive interactions, contributing to high satisfaction levels. Effective communication and organizational abilities ensure streamlined operations and improved customer loyalty.
Overview
12
12
years of professional experience
Work History
Lead Barista/Front Desk Receptionist
Courtyard by Marriott
dallas, TX
06.2024 - Current
- Provided exceptional customer service to enhance guest experience.
- Resolved customer complaints professionally to maintain high levels of satisfaction.
- Coordinated with hotel staff to plan and execute events and promotions.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Managed inventory levels and ordered supplies to ensure consistent operations.
Food Delivery Driver
DoorDash
08.2019 - Current
- Delivered food items promptly while providing exceptional customer service and fostering positive customer interactions.
- Managed multiple orders simultaneously, ensuring accurate delivery and customer satisfaction.
- Verified order accuracy for quantities and charges prior to delivery, ensuring customer trust and satisfaction.
Customer service representative
Gifted Healthcare
01.2022 - 09.2022
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Greeted customers by name and maintained respectful attitude, fostering rapport and strengthening customer relationships.
- Responded to telephone inquiries and complaints, ensuring adherence to standard operating procedures and consistent service quality.
Warehouse Employee
Tosca
07.2019 - 08.2019
- Received and verified incoming shipments against orders for accuracy.
- Loaded and unloaded shipments safely and efficiently from delivery trucks.
- Operated forklifts to transport materials within the warehouse.
- Maintained accurate inventory records using warehouse management software.
- Organized and inventoried warehouse stock to maintain accurate inventory records.
Restaurant Hostess
Texas Roadhouse
08.2014 - 06.2015
- Greeted customers promptly and courteously, enhancing their dining experience from the moment of arrival.
- Monitored restaurant activity to optimize seating and dining flow, ensuring efficient service delivery.
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to organize seating efficiently.
- Communicated wait times clearly to guests and staff.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06-2015
Some College (No Degree) - Nursing
Texas Woman's University
Denton, TX08-2026
Skills
- Active listening
- Adaptability and flexibility
- Conflict resolution and mediation
- Effective communication
- Leadership and guest service
- Data entry and collection
- Attention to detail
- Basic nursing skills
Languages
Arabic, Conversational
Timeline
Lead Barista/Front Desk Receptionist
Courtyard by Marriott
06.2024 - Current
Customer service representative
Gifted Healthcare
01.2022 - 09.2022
Food Delivery Driver
DoorDash
08.2019 - Current
Warehouse Employee
Tosca
07.2019 - 08.2019
Restaurant Hostess
Texas Roadhouse
08.2014 - 06.2015
High School Diploma -
Naaman Forest High School
Some College (No Degree) - Nursing
Texas Woman's University