Ruth Alcantara
Sun Valley,NV
Summary
Detail-oriented Patient Access Professional with experience in patient check-in and appointment scheduling. Handles insurance verification and patient inquiries efficiently, enhancing overall satisfaction. Committed to teamwork and collaboration with clinical staff to provide seamless care.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
2027
2027
years of professional experience
Work History
Patient Access Representative
Swift Institute
Reno, NV
2025 - Current
- Facilitated patient check-in processes ensuring accurate data collection and entry.
- Assisted patients with insurance verification and eligibility inquiries to streamline access to services.
- Managed appointment scheduling through electronic health record systems, optimizing clinic workflow.
- Provided support in resolving patient concerns, enhancing overall patient satisfaction and experience.
- Collaborated with clinical staff to ensure seamless coordination of patient care and services.
- Educated patients about payment options, promoting financial transparency and understanding of billing procedures.
Assistant Manager
Shoe Palace
Reno, NV
03.2025 - 07.2025
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained staff on product knowledge, sales techniques, and customer service standards.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Developed visual merchandising displays to enhance product visibility and attract customers.
- Collaborated with management to establish and maintain inventory control processes.
- Coordinated promotional events, driving foot traffic and increasing sales volume.
- Fostered a positive team environment through effective communication and motivation strategies.
Kids Club Associate
Fitness Connection
Reno, NV
11.2024 - 03.2025
- Engaged children in recreational activities, promoting teamwork and social skills.
- Assisted with planning and implementing age-appropriate programs and events.
- Maintained a safe and clean environment, ensuring compliance with health regulations.
- Fostered positive relationships with children and parents to enhance club experience.
- Monitored participant behavior, addressing conflicts to promote a supportive atmosphere.
- Collaborated with management to improve program offerings based on participant feedback.
Education
High School Diploma -
North Valleys High School
Reno, NV06-2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Medical terminology
- Problem-solving
- Team collaboration
- Strong empathy
- Money handling
- Flexible schedule
- Payment processing
- Patient education
- Eligibility determination
- Bi Lingual fluency (spanish)
- Post-discharge care coordination
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
Shoe Palace
03.2025 - 07.2025
Kids Club Associate
Fitness Connection
11.2024 - 03.2025
Patient Access Representative
Swift Institute
2025 - Current
High School Diploma -
North Valleys High School