Ruth Chavez
Davie,FL
Summary
Professional with background in customer services and sales, prepared for this role. Known for driving improvements in services and sales through detailed data analysis and strategic planning. Effective collaborator and results-oriented, adaptable to changing business needs. Skilled in customer relationship management and data interpretation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Event and Convention Coordinator
ECC Events and Office Consultants
08.2013 - Current
- Coordinated fairs, conferences, and exhibitions in convention centers and hotels
- Handled logistics, including registration, booth assistance, and room monitoring
- Participated in high-profile events such as Art Basel Miami and the Dermatology Convention
Lead Concierge
Miami Biscayne Bay Marriott
05.2011 - 08.2013
- Provided personalized attention to guests at a 600-room hotel
- Handled special requests, tour and excursion bookings, and follow-up to ensure customer satisfaction
Sales and Reservations Specialist
Seminole Hard Rock Hotel
10.2009 - 04.2011
- Sold hotel facilities, casino promotions, rewards programs, and room reservations
Front Desk Supervisor
Courtyard Marriott South Beach Ocean Front
08.2007 - 10.2009
- Supervised the front desk team, managed cash, and supported overall hotel operations
- Trained staff and monitored guest satisfaction
Education
Associate of Arts - Events & Convention Planning
Sistema Universitario Ana G. Mendez
Miramar, FL01.2010
Bachelor of Arts - Hospitality Manangement
Universidad Del Este
San Juan , Puerto Rico01.2008
Skills
- Customer satisfaction
- Property Management
- Cash handling
- Special logistics and planning
- Negotiations
- Social media marketing
- Loyalty rewards programs
- Problem solving
- Excellent teamwork
- Proficiency in Internet and AI
- Sales operations
- Sales process optimization
- Sales training
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Florida Real Estate Commission.
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Event and Convention Coordinator
ECC Events and Office Consultants
08.2013 - Current
Lead Concierge
Miami Biscayne Bay Marriott
05.2011 - 08.2013
Sales and Reservations Specialist
Seminole Hard Rock Hotel
10.2009 - 04.2011
Front Desk Supervisor
Courtyard Marriott South Beach Ocean Front
08.2007 - 10.2009
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Florida Real Estate Commission.
Associate of Arts - Events & Convention Planning
Sistema Universitario Ana G. Mendez
Bachelor of Arts - Hospitality Manangement
Universidad Del Este
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