Ruth Dial
Denver,CO
Summary
High performing showroom professional with a passion for kitchen and bath design. 12+ years of experience impacting positive organizational outcomes through relationship driven leadership, process evaluation and implementation, and meticulous attention to detail. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ferguson Enterprises
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Design Support and Training Manager
Ferguson Enterprises, DBA The Kitchen Showcase
06.2021 - 06.2023
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Maximized performance by monitoring daily activities and mentoring team of 8 direct reports.
- Developed and implemented comprehensive training program to increase employee productivity and retention.
- Conducted training courses and prepared videos for long-term use.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Engaged in product training, demonstrations, consumer awareness, and marketing initiatives to raise awareness and revenues.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Sales Designer
The Kitchen Showcase
07.2018 - 06.2021
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated new sales leads to achieve and exceed monthly sales goals. Reaching yearly sales of over $2 million.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
IKEA Business Planner, IKEA Kitchen Planner
IKEA
05.2011 - 06.2018
- Assessed market and customer insights to formulate business model recommendations.
- Created financial reports to help monitor program activity level.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Contributed to team objectives in fast-paced environment.
- Developed new national training course for IKEA SEKTION cabinet system after learning product directly from developers in Sweden. Implemented locally training over 250 associates
Education
Associate of Arts - Kitchen and Bath Design
The Art Institute of Colorado
DenverBachelor of Arts - Theater, Sociology
University of British Columbia
Vancouver, British ColumbiaSkills
- Client Relationships
- Sales Expertise
- Cabinetry Expertise
- Showroom Design
- Project Management
- Staff Presentations
- Time Management
- Change Management
Key Leadership Trainings
• The IKEA Leadership Approach
• IKEA Coaching
• Situational Leadership - Hersey and Blanchard
• Climb - The FEI Leadership Program
Timeline
Customer Service Representative
Ferguson Enterprises
07.2023 - Current
Design Support and Training Manager
Ferguson Enterprises, DBA The Kitchen Showcase
06.2021 - 06.2023
Sales Designer
The Kitchen Showcase
07.2018 - 06.2021
IKEA Business Planner, IKEA Kitchen Planner
IKEA
05.2011 - 06.2018
Associate of Arts - Kitchen and Bath Design
The Art Institute of Colorado
Bachelor of Arts - Theater, Sociology
University of British Columbia
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