Ruth Eugenie Laine
North Miami,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams Eagle Realty
01.2025 - Current
- Communicated with clients to understand property needs and preferences.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Personal Banker Assistant
Bank of America
09.2022 - 11.2024
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Miami Dade
01.2019 - 05.2022
- Provided ongoing support for special education services by assisting teachers in creating and implementing individualized education plans for students with disabilities.
- Coordinated collaborative efforts between general education teachers and special education staff to ensure seamless support for struggling students.
- Managed scholarship application processes, helping students secure financial aid for their education.
Customer Service Representative
Nordstrom
06.2015 - 12.2019
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Biology
Miami Dade College
Miami, FL05-2021
High School Diploma -
North Miami Senior High School
Miami, FL06-2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Hospitality service expertise
- Workplace safety training
- Time management
- Safety procedures
- Interpersonal communications
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Detail-oriented
Certification
- Certifications of participation 2019 STEM Research Institute
- Certification of Membership ART, US and Diversity Club 2018-2019
- Certification of Appreciation IBO Club 2018-2019
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Real Estate Agent
Keller Williams Eagle Realty
01.2025 - Current
Personal Banker Assistant
Bank of America
09.2022 - 11.2024
Education
Miami Dade
01.2019 - 05.2022
Customer Service Representative
Nordstrom
06.2015 - 12.2019
Associate of Science - Biology
Miami Dade College
High School Diploma -
North Miami Senior High School