Ruth Flores Soto
Frederick ,MD
Summary
Motivated Licensed insurance agent with eight years of experience providing individualized and professional customer service. Expert in managing the insurance sales cycle, prospecting, and follow-up support. Able to counsel current and prospective clients on insurance coverage plans and to process applications, payments, and corrections. Professional with a reputation for consistently accomplishing aggressive sales goals; resourceful and versatile.
Overview
8
8
years of professional experience
Work History
Operations Manager
Geico Local Office
01.2021 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Extramural Support Assistant
NIH
11.2020 - 01.2021
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Created, prepared, and delivered reports to various departments.
- Scheduled and coordinated meetings and personal schedules of executives and team members.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Monitored employee and customer interactions to assess quality of service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Licensed Insurance Agent
Geico Local Office
12.2015 - 01.2021
- Calculated quotes and educated potential clients on insurance options.
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
- Active Property and Casualty License in multiple states.
- Uncovered opportunities to cross-sell additional products and services.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MDProperty And Casualty Licenses
Skills
- Organizational Management
- Leads Prospecting
- Lead Development
- Customer Retention
- Logistics Oversight
- Customer Service
- Problem-Solving
- Staff Training
- Staff Management
- Client Relationship Management
- Insurance Sales Expertise
- Customer Follow-Up
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Geico Local Office
01.2021 - 10.2023
Extramural Support Assistant
NIH
11.2020 - 01.2021
Licensed Insurance Agent
Geico Local Office
12.2015 - 01.2021
High School Diploma -
Bladensburg High School
Property And Casualty Licenses
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