Ruth Gomez
Healthfirst
WESLACO,TX
2
Languages
7
years of professional experience
Performance and result oriented professional, with over 5 years of experience in customer service satisfaction. With expertise in developing efficient workflow, prioritizing day to day tasks, with a solid background in advocating for customer needs and resolving service issues.
Work History
Service Advocate
3 Years 3 Months- Delivered exceptional customer service addressing all aspects of member-provider inquiries and concerns.
- Monitored and evaluated performance metrics to ensure compliance with established KPIs.
- Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately
- Implemented proactive strategies to address and resolve member grievances, enhancing overall satisfaction.
Spanish Interpreter
2 Years- Facilitated communication between parties by providing cultural context, enhancing understanding for speakers of different languages.
- Developed glossaries for specialized terminology to enhance consistency in interpretations.
- Provided real-time translation services during telephonic appointments, enhancing service delivery efficiency.
Dual CCO Customer Service Representative
1 Year 4 Months- Developed and implemented compliance programs ensuring adherence to federal regulations.
- Answered numerous inbound calls from existing and future policyholders and answered inquiries and discussed insurance options.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries, while performing other cross functional duties by being a healthcare facilitator for the ACA Healthcare Marketplace.
Education
High School Diploma
Skills
Efficient and detail oriented
Customer service background
De-escalation techniques
Complex Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Advocate
Healthfirst
05.2023 - CurrentRead More
Spanish Interpreter
Language Line Solutions
05.2021 - 05.2023Read More
Dual CCO Customer Service Representative
Maximus Federal Services
09.2019 - 01.2021Read More
Dean Porter High School
High School Diploma
Read More