Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruth Gonzalez

Lawrence,MA

Summary

Dynamic professional with a proven track record at the United States Post Office, excelling in parcel delivery and customer service. Demonstrated safety awareness and effective communication skills while ensuring timely and secure mail distribution. Recognized for building strong customer relationships and enhancing operational efficiency through strategic problem-solving.

Overview

18
18
years of professional experience

Work History

Mail Carrier

United States Post Office
01.2024 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.

Nurse Care Tranportation Care

Lawrence General Hospital
02.2023 - 02.2024
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Nurse care transportation driver for special need adults and children
  • am proficient taking care of children and adults with special needs
  • Remained calm when they were deregulated help them focus and better their mood

Supervising Manager

Taco Bell
01.2007 - 09.2016
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Established a positive work environment with effective leadership, clear expectations, and open communication.
  • Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.

School Bus Monitor

Nrt Bus
01.2012 - 06.2013
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Trained in CPR and first aid training

Education

High School Diploma -

Josefina Leon Zayas High School
Jayuya Puerto Rico
06-2002

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Package handling
  • Mail distribution

Languages

Spanish
Full Professional

Timeline

Mail Carrier

United States Post Office
01.2024 - Current

Nurse Care Tranportation Care

Lawrence General Hospital
02.2023 - 02.2024

School Bus Monitor

Nrt Bus
01.2012 - 06.2013

Supervising Manager

Taco Bell
01.2007 - 09.2016

High School Diploma -

Josefina Leon Zayas High School

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Ruth Gonzalez