Hi, I’m
Ruth Hita
Summary
Over 15 years of banking experience providing superior customer service to business banking, retail, and cash management clients. Fluent in Spanish and English. Advanced knowledge of banking systems and PC. Advanced navigation of the internet.
Overview
15
years of professional experience
Work History
EastWest BankEl Monte, CA
Cash Management Customer Support II
11.2019 - 05.2023
Job overview
- Assisting to all Cash management clients
- Providing customer service to clients through the form of emails or phone in communication
- Process emails from centralized inbox
- Escalating issues that need to be addressed on a short-term basis
- Working side by side with internal partners to resolve customer impacted issues
- Assisting clients with a through training on web-based products
- Understanding of ACH warehouse items, able to determine ACH setups, processing time windows and receivables
- Knowledgeable in online products offered through online services Knowledge on: Online Banking platform, Information reporting, Wires, ACH, Stop Payments, Bill Pay, Electronic Deposit Service, Lockbox, Cash Vault, Fraud remediation.
Bank of the West, CA
Cash Management Customer Support II
12.2017 - 11.2019
Job overview
- Customer service 1st level technical support service and first call resolution of operational and transactional issues
- Serves as first point of contact for “Cash Management customers” needing trouble resolution to depository and other product / services
- Assisting to all Regional Banking Group (RBG) clients
- Providing customer service to clients through the form of emails or phone in communication
- Process emails from centralized inbox
- Escalating issues that need to be addressed on a short-term basis
- Working side by side with internal partners to resolve customer impacted issues
- Assisting clients with a through training on web-based products
- Understanding of ACH warehouse items, able to determine ACH setups, processing time windows and receivables
- Knowledgeable in online products offered through online services Knowledge on: Online Banking platform, Information reporting, Wires, ACH, Stop Payments, Bill Pay, Electronic Deposit Service, Lockbox, Cash Vault, Fraud remediation.
Union BankMonterey, CA.
Customer Service Representative
07.2017 - 11.2017
Job overview
- Small team that works with commercial accounts through email
- I was brought on to assist with emails and reporting
- Self-taught systems needed to use First response to emails and assign them to team
- Review request and check status send out all items that were completed
- Compete simple request like sending manifest to client ordering labels deposit slips
- Contacting clients to confirm request
- Review reports and preventing from falling into red.
Pacific Premier BankOrange, CA
Customer Service Representative
09.2015 - 03.2017
Job overview
- Process deposits, withdrawals, check cashing and other Bank transactions including night depository and
- ATM Process electronic data changes and updates in computer system including contact information, CD renewal and other electronic customer data Manage assigned portfolio of accounts consistently identifying opportunities to cross-sell bank products and services and generate referral to appropriate account manager
- Process new account opening transactions and vesting changes
- Processes all paperwork associated with transactions including proper filing or discarding of sensitive information
- Required to answer the branch telephone calls and assist with customer requests or issues
- Responsible for loss prevention in the processing of all transactions and duties
- Consistently balance cash drawer accurately within established time frame.
Yardi SystemsSanta Ana, CA
Customer Service Associate
06.2013 - 05.2014
Job overview
- Serve as a Customer Service Associate for a major property management company with locations throughout the Northern and Southern California and Midwest
- Selected to coach and mentor new associates new to the call center environment
- Received outstanding positive comments from team members, senior management as well as exceptional feedback from customers
- Ran credit checks, worked closely with underwriting and answered any questions consumers had about the process
- Processed applications via call center process using multiple computer systems simultaneously
- Responsible for reviewing and verifying daily reports assigned by Branch Management.
BANK OF AMERICABrea, CA.
Customer Service Associate
01.2008 - 05.2012
Job overview
- For a major banking institution
- Recognized for leadership abilities, and decision-making skills
- Collaborated with Customer Service Manager to create strategic plans to enhance customer satisfaction
- Provided employees with tools to maintain and increase service levels to both internal and external customers
- Work closely with other departments to promote sales contests and clarify information
- Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new strategies and procedures
- Increased product knowledge through increased training and implementation of product-awareness programs
- Selected to coach and mentor new associates new to the call center environment
- Received outstanding positive comments from team members, senior management as well as exceptional
- Employee Suggestion Award for new rush order procedures.
Education
Downey Adult SchoolDowney, CA
High School Diploma
01.1995 - 1996.06
Skills
Customer service
undefinedTimeline
Cash Management Customer Support II
EastWest Bank
11.2019 - 05.2023
Cash Management Customer Support II
Bank of the West
12.2017 - 11.2019
Customer Service Representative
Union Bank
07.2017 - 11.2017
Customer Service Representative
Pacific Premier Bank
09.2015 - 03.2017
Customer Service Associate
Yardi Systems
06.2013 - 05.2014
Customer Service Associate
BANK OF AMERICA
01.2008 - 05.2012
Downey Adult School
High School Diploma
01.1995 - 1996.06
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