Ruth Horlacher
JACKSONVILLE,FL
Summary
Dynamic professional with extensive experience at JetBlue, excelling in conflict resolution and effective communication. Proven track record in enhancing passenger satisfaction and streamlining operations. Adept at problem-solving and team collaboration, ensuring compliance with regulations while providing exceptional service. Committed to motivating employees and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Passenger Service Assistant
JetBlue
Santo Domingo Este , Santo Domingo
03.2023 - 11.2023
- Coordinated ground transportation services for arriving and departing passengers as requested.
- Provided wheelchair assistance to disabled passengers as needed.
- Verified passenger identification documents for international travel.
- Monitored passenger flow at gates ensuring boarding process was completed according to airline regulations.
- Helped maintain order during boarding process by directing unruly passengers away from gate areas when necessary.
- Communicated flight delays or cancellations to affected passengers in a timely manner.
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
- Conducted security screenings of passengers entering the terminal area following TSA guidelines.
Customer Representative, Foreign Exchange
Eurodivisas Dominicana
Distrito Nacional , Santo Domingo
04.2020 - 08.2022
- Ensured adherence to all applicable policies, procedures, standards, guidelines when processing foreign exchange transactions.
- Maintained up-to-date knowledge of relevant laws and regulations pertaining to foreign exchange products or services.
- Balanced daily cash reports against receipts from all foreign exchange transactions.
- Maintained accurate records of all transactions and customer interactions.
- Explained foreign exchange rates to customers and answered questions regarding currency conversion.
Sales Representative
Inversiones Glarus, S.R.L
Distrito Nacional , Santo Domingo
01.2019 - 02.2020
- Answered inquiries from prospective customers regarding features of products and services offered.
- Organized client visits, presentations, product demonstrations and trade shows.
- Negotiated pricing contracts with customers to maximize profits.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
F&R Cargo Express
Santo Domingo Este, santo domingo
08.2018 - 12.2018
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Resolved customer complaints promptly to enhance service quality.
- Tracked orders from initiation to delivery to ensure timely fulfillment.
- Answered inquiries with accurate information regarding products and services.
- Provided technical support to customers for product-related issues.
Education
Neuroventas y servicios -
Chuecas & Asociados
SANTO DOMINGO DR09-2021
Some College (No Degree) -
Universidad UASD
Santo Domingo DR01-2018
CUSTOMER SERVICE -
INFOTED
Santo Domingo DR03-2016
Skills
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Strong interpersonal skills
- Motivating employees
References
- Giselle montero Reyes, 829-584-7456
- Jenifer Delgado Aybar, 829-830-9892
- Josefina Rosario, 829-292-3251
Coursework
- Servicio al Cliente, Infotep
- Inglès, Immersion Program Boca Chica
- Neuroventas y servicios, Chuecas y Asociados
Personal Information
- ID Number: C632-100-85-5000-0
- Date of Birth: 04/02/99
- Nationality: Dominican
- Marital Status: Married
- Place of Birth: Santo Domingo, R.D.
Timeline
Passenger Service Assistant
JetBlue
03.2023 - 11.2023
Customer Representative, Foreign Exchange
Eurodivisas Dominicana
04.2020 - 08.2022
Sales Representative
Inversiones Glarus, S.R.L
01.2019 - 02.2020
Customer Service Representative
F&R Cargo Express
08.2018 - 12.2018
Neuroventas y servicios -
Chuecas & Asociados
Some College (No Degree) -
Universidad UASD
CUSTOMER SERVICE -
INFOTED
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