Ruth Isabel Ortiz
Ontario,USA
Summary
Motivated and dependable professional with a solid foundation in front desk operations, customer service, and administrative support. Committed to continuous personal and professional growth through hard work and consistency, with a strong sense of pride in achievements. Ambitious and reliable, eager to embrace new challenges while contributing positively to team dynamics. Recognized for exceptional organizational skills, effective problem-solving abilities, and a collaborative attitude that fosters a productive work environment.
Overview
3
3
years of professional experience
Work History
Operation Admin
FedEx
Chino Hills, CA
- 12.2023
- Data Entry and Problem Resolution: Accurately input and manage data for problematic packages, ensuring all issues are documented and resolved efficiently.
- Customer and Vendor Communication: Contact shipping companies, customers, and other stakeholders via email and phone to address and resolve package-related problems.
- Research and Analysis: Conduct thorough research on package issues to gather all necessary information and develop effective solutions.
- Team Collaboration: Work closely with the admin team and managers to ensure daily tasks are completed and operational goals are met. Provide assistance to package handlers as needed.
- Training and Meetings: Complete required modules regularly and participate in monthly meetings with managers to review performance, updates, and improvements.
Assistant Manager
Gloria's Cocina Mexicana
Ontario, CA
02.2022 - 12.2023
- Supervised Team of Hostesses: Led a team of hostesses, ensuring timely completion of duties and maintaining high performance standards.
- Maintained Dining Room Standards: Ensured the dining room was consistently clean, organized, and presentable, enhancing guest experience and adhering to health regulations.
- Performed Administrative Tasks: Handled administrative responsibilities, including managing phone calls and emails, assigning duties, and scheduling shifts to ensure seamless operations.
- Planned and Executed Large Events: Coordinated and executed events for large groups, including parties of 50+ guests, by organizing custom menus and elaborate table setups, resulting in successful and memorable occasions.
Waitress/Host
Gloria's Cocina Mexicana
Ontario, CA
01.2021 - 12.2023
- Warmly greeted guests upon arrival and escorted them to their tables, ensuring a welcoming atmosphere.
- Delivered excellent customer service to enhance guest satisfaction.
- Maintained inventory of hosting supplies, including menus, tablecloths, and silverware.
- Accurately took food and drink orders using a POS system.
- Assisted fellow waitstaff during peak times, including handling large parties of 50+ guests.
Education
Business Administration
Orange Coast College
Costa Mesa, CASkills
- Data Entry
- Customer engagement
- Communication
- Team collaboration
- Team leadership
- Responsive to evolving challenges
- Conflict Resolution
Accomplishments
- Awarded Employee of the Month in both 2024 and 2025 for consistent performance and leadership
- Helped lead team efforts resulting in top FedEx performance rankings
- Contributed to achieving Bronze placement across all FedEx International operations in California
Languages
Spanish
English
Timeline
Assistant Manager
Gloria's Cocina Mexicana
02.2022 - 12.2023
Waitress/Host
Gloria's Cocina Mexicana
01.2021 - 12.2023
Operation Admin
FedEx
- 12.2023
Business Administration
Orange Coast College