Ruth Isela Sigala
La Verne,CA
Summary
Results-driven program management professional with extensive experience in leading diverse teams to deliver high-impact programs. Known for strong focus on collaboration and achieving measurable outcomes. Adaptable to changing needs and consistently reliable, leveraging strategic planning and leadership skills to drive success.
Overview
21
21
years of professional experience
Work History
Vice President of Programs and Quality Assurance
San Gabriel Children's Center
Covina, CA
05.2019 - Current
- Manage a diverse team of professionals, fostering collaboration and continuous improvement.
- Represent the organization in meetings with stakeholders, professional associations and other agencies.
- Manage the Quality Assurance department ensuring compliance with internal and external regulations and standards.
- Participate, obtain, and comply with the National Accreditation process for the agency.
- Collaborate with cross-functional teams to design solutions addressing complex challenges faced by clients or stakeholders.
- Establish program policies and procedures to comply with regulatory requirements.
- Collaborate with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Demonstrate exceptional leadership skills in guiding teams towards achieving ambitious goals while maintaining a positive work environment.
- Monitor program performance to identify areas for improvement.
- Contributed to organizational growth by establishing new programs aligned with the company's mission and objectives.
Director of Residential Services/Transitional Housing Program
San Gabriel Children's Center
Covina, CA
12.2005 - 05.2019
- Directed agency's residential programs to ensure compliance with program standards, contracts, policies, procedures and guidelines.
- Provided leadership and direction to residential programs ensuring the agency meets or exceeds contractual performance goals.
- Ensured the quality and quantity of residential program services were being provided in accordance with contracted timeframes and funding parameters.
- Developed and installed procedures and controls to promote communication and adequate information flow.
- Coached several managers in the development and accomplishment of their work plans and assigned duties, responsibilities and scope of authority.
- Reviewed for clarity, accuracy and appropriateness all written documentation of residential care incidents.
- Oversaw compliance with state regulations and accreditation standards for residential services.
- Prepared agency for audits facilitated by stakeholders.
- Managed time efficiently in order to complete all tasks within deadlines.
Site Administrator
San Gabriel Children's Center
Covina, CA
06.2005 - 12.2005
- Worked with managers to develop realistic and measurable objectives for each residential site.
- Established and assigned corrective action plans, reviewed status and progress of plans to ensure progress was on schedule and modified plans as needed.
- Coached mangers in the development and accomplishment of their work plans and assigned duties, responsibilities and scope of authority.
- Assured all decisions were made with the health and safety of the residents and staff in mind.
- Monitored residential sites for standards ensuring the quality assurance and quality improvement goals are operational and effective.
- Monitored all residential sites in terms of contract requirements and provided necessary reports to regulatory agencies.
- Managed daily site operations, ensuring compliance with organizational policies and procedures.
Treatment Director
McKinley Children's Center
San Dimas, CA
01.2005 - 05.2005
- Oversaw multidisciplinary team collaboration to enhance care delivery and patient outcomes.
- Facilitated communication between stakeholders, promoting transparency and collaborative decision-making.
- Responsible for the supervision of the daily operations and all treatment aspects of the residential program.
- Provided direct supervision and training to eight managers in the residential program to foster their growth as leaders and team builders.
- Provided leadership to assure the provision of a therapeutic milieu.
- Reviewed and approved several reports submitted to external agencies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Master of Arts - Clinical Psychology
Azusa Pacific University
Azusa, CA12.1999
Bachelor of Science - Psychology
University of La Verne
La Verne, CA05.1995
Skills
- Program leadership
- Effective leader
- Stakeholder engagement
- Coaching and mentoring
- Staff management
- Documentation and reporting
- Quality assurance
- Administration
- Compliance management
- Staff development
- Policy implementation
- Policy and procedure improvements
Languages
Spanish
Timeline
Vice President of Programs and Quality Assurance
San Gabriel Children's Center
05.2019 - Current
Director of Residential Services/Transitional Housing Program
San Gabriel Children's Center
12.2005 - 05.2019
Site Administrator
San Gabriel Children's Center
06.2005 - 12.2005
Treatment Director
McKinley Children's Center
01.2005 - 05.2005
Bachelor of Science - Psychology
University of La Verne
Master of Arts - Clinical Psychology
Azusa Pacific University