RUTH KROLL
Waukee,IA
Summary
Hard-working professional with 10.5+ years of experience and a proven knowledge of training and development, performance evaluation, and conflict resolution.
Overview
14
14
years of professional experience
Work History
Road Repair Coordinator
TMC Transportation
Des Moines, IA
05.2023 - 02.2024
- Answering phone calls
- Communicating with OTR Drivers
- Calling businesses for services
- Paying Bills with Cetaris
Assistant Store Manager
Soma Intimates
West Des Moines, IA
10.2021 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Soma Intimates
West Des Moines, IA
09.2015 - 10.2021
- Maintained corporate visual and merchandising standards
- Greeted all customers promptly and courteously as entered store
- Maintained clean and well-organized floor and back-stock area
- Processed shipment and organized
- Fulfilled online orders.
Seasonal Learning Trainer
Amazon
03.2021 - 07.2021
- Lead the ARS Engagement Audit Report for backhalf days
- Lead Ambassador Classes
- Support new and current Ambassadors
- Assist with On-Boarding: scannable roster, making sure the new hires get to the correct path and communicating with Ops for headcount and when the new hires will be going out on the floor
- Assist in monitoring and tracking trainings
- Deliver and assess a multitude of training programs for both new and experienced associates
- Created the updated Ambassador Class presentation.
FC Associate/AFE Pack Ambassador
Amazon
12.2020 - 03.2021
- First AFE Pack Ambassador to earn vest for FHD
- Kept area supplied with necessary packaging materials
- Trained new hires and current associates cross-trained into a specific process path
- Reported to Area Managers and Personal Assistants if there was any issues
- Packed customer orders in a safe and efficient way.
Sales Lead
Soma Intimates
09.2015 - 02.2021
- Assisted management with sales reports and assigned tasks for store
- Assisted Store Manager and Assistant Store Manager with opening and closed store
- Assisted store manager with overall operation of retail store
- Operated register, handles cash and process credit card transactions
- Assisted management to train and develop sales staff
- Handled customer complaints in courteous and responsible manner
- Fulfilled customer orders.
2 Year Old Teacher Assistant
Little Endeavors
04.2014 - 10.2014
- Assisted teacher with collating and distributing materials
- Organized and prepared materials for daily instruction
- Created loving, warm and nurturing environment for children
- Provided well-supervised and safe learning environment
- Maintained neat, clean classroom environment and professional personal appearance.
Sales Associate
Pro Image
09.2013 - 01.2014
- Greeted all customers promptly and courteously as entered store
- Labeled, stocked and inventoried department merchandise
- Maintained clean and well-organized floor and back-stock area.
Respite Care/SCL Provider
Hope Haven
09.2012 - 06.2013
- Provided on-site training for mandatory reporting procedures
- Demonstrated basic computer skills, database management and typing
- Provided consistent line of sight supervision of youth
- Consulted with individual program directors and staff on clients, programs and services at
- Accepted constructive feedback and initiated appropriate actions to correct situations.
CHECKER/CUSTOMER SERVICE
Hy-Vee
01.2011 - 10.2012
- Followed standard procedures for issuing cash refunds
- Maintained friendly and courteous demeanor while providing fast and efficient service to customers
- Performed cash transactions with accuracy and precision
- In downtime, helped organize and stock shelves.
Checker/Customer Service
Hy-Vee
04.2011 - 09.2011
- Followed opening and closing checklists when worked station
- Followed standard procedures for issuing cash refunds
- Listened to customers' needs and presented possible options
- Maintained customer service area and equipment in clean and appealing manner.
Softlines Associate
Kohl's
07.2010 - 01.2011
- Maintained corporate visual and merchandising standards
- Listened to customers and maintained friendly, positive, professional attitude
- Processed cash and checked payments while providing excellent guest experience
- Maintained safe, clean and well-organized working and shopping environment.
Checker
Fiesta Foods
01.2010 - 08.2010
- Performed cashier duties and provided exceptional customer service during service periods and breaks
- Followed opening and closing checklists when worked station
- Performed cash transactions with accuracy and precision
- Maintained safe, clean and well-organized working and shopping environment.
Education
Completed coursework towards Associate Arts -
WESTERN IOWA TECH COMMUNITYCOLLEGE
Sioux City, IA07.2011
Skills
- Coaching
- Basic computer skills
- Continuous Improvement
- Leadership
- Quick learner
- Well-organized
- Excellent Customer Service
- Positive Attitude
- Attention To Detail
- Communication Skills
Timeline
Road Repair Coordinator
TMC Transportation
05.2023 - 02.2024
Assistant Store Manager
Soma Intimates
10.2021 - 05.2023
Seasonal Learning Trainer
Amazon
03.2021 - 07.2021
FC Associate/AFE Pack Ambassador
Amazon
12.2020 - 03.2021
Sales Associate
Soma Intimates
09.2015 - 10.2021
Sales Lead
Soma Intimates
09.2015 - 02.2021
2 Year Old Teacher Assistant
Little Endeavors
04.2014 - 10.2014
Sales Associate
Pro Image
09.2013 - 01.2014
Respite Care/SCL Provider
Hope Haven
09.2012 - 06.2013
Checker/Customer Service
Hy-Vee
04.2011 - 09.2011
CHECKER/CUSTOMER SERVICE
Hy-Vee
01.2011 - 10.2012
Softlines Associate
Kohl's
07.2010 - 01.2011
Checker
Fiesta Foods
01.2010 - 08.2010
Completed coursework towards Associate Arts -
WESTERN IOWA TECH COMMUNITYCOLLEGE