Ruth Lalanne
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Esthetician
Self-employed
07.2019 - 06.2024
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Front Desk Receptionist
Allied Universal Security Services
09.2018 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while waiting.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Managed approximately 30 incoming calls, emails and faves per day from customers.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Bachelor of Science - Criminal Justice
Miami Dade College
Miami, FL07.2018
Skills
- Customer Service
- Attention to Detail
- Critical Thinking
- Collaborative learning
- Interpersonal and Social Skills
- Conflict Resolution
- Positive Reinforcement
- Motivating students
- Classroom Management
Timeline
Esthetician
Self-employed
07.2019 - 06.2024
Front Desk Receptionist
Allied Universal Security Services
09.2018 - 07.2019
Bachelor of Science - Criminal Justice
Miami Dade College
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