Ruth-linda Lafaille
Springfield,OH
Summary
Dynamic customer service professional with a proven track record at TurboTax, excelling in problem-solving and attention to detail. Adept at de-escalating customer concerns and fostering teamwork, I consistently enhance customer satisfaction and drive sales growth through effective communication and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TurboTax
Springfield, OH
02.2025 - 04.2025
- Conducted regular follow-up calls with customers after resolving their issues.
Lobby Attendant
Hilton Hotel & Resorts
Fort Lauderdale, Florida
11.2024 - 02.2025
- Conducted ticket checks and crowd control during peak times to ensure a smooth flow of guests.
- Maintained positive working relationship with fellow staff and management.
- Monitored theater equipment and facilities, reporting any malfunctions or issues to management promptly.
- Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.
Customer Service Cashier
Publix
Miami, FL
08.2024 - 01.2025
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Addressed customer questions and concerns regarding products and services.
Customer Service Representative
Delimart
Port Au Prince, Ouest
01.2021 - 09.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Science - Medecine
University Quisqueya
Port Au Prince, Ouest07-2024
High School Diploma -
College Adelphos
Port Au Prince, Ouest07-2017
Skills
- Attention to detail
- Problem solving
- Customer service
- Multitasking capacity
- Teamwork skills
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Full Professional
Haitian Creole
Native/ Bilingual
Affiliations
- Volunteer
- Reading
- Cooking
Timeline
Customer Service Representative
TurboTax
02.2025 - 04.2025
Lobby Attendant
Hilton Hotel & Resorts
11.2024 - 02.2025
Customer Service Cashier
Publix
08.2024 - 01.2025
Customer Service Representative
Delimart
01.2021 - 09.2023
Bachelor of Science - Medecine
University Quisqueya
High School Diploma -
College Adelphos