Ruth Miller
Redondo Beach,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer services in the aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation Services
Los Angeles, CA
12.1998 - Current
- Air New Zealand Airlines
- March 1999,l
- Tittle: Supervisor
- Duties: Conducted daily briefings
- Arrange scheduling positions
- Embasador of uniform:
- Responsible for 40 agents conducting check in,arrival and departure duties.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
Education
Certificate Hospitality - Hotel Booking
Academy Pacific Travel College
Los Angeles, CA03.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
- Microsoft Outlook
- Team Development
- Product Sales
- Shipping procedures understanding
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Hallmark Aviation Services
12.1998 - Current
Certificate Hospitality - Hotel Booking
Academy Pacific Travel College
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