Ruth Montgomery
TN
Summary
Helpful Admissions Counselor offering extensive advising and mentorship abilities demonstrated over nine years of industry experience. Hands-on communication approach with proven track record of liaising with students and parents to facilitate admissions process. In-depth knowledge of available programs and courses with aptitude for recruiting applicants and supporting application process.
Overview
32
32
years of professional experience
Work History
Undergraduate Admissions Counselor
The University of Memphis
02.2022 - Current
- Maintained accurate records of all interactions with prospective students within the CRM database system.
- Delivered informative presentations on college admissions processes at various high schools and events.
- Collaborated with colleagues across departments to enhance overall admissions strategies and yield outcomes.
- Built strong relationships with high school counselors for improved communication and collaboration.
- Fostered an inclusive environment during campus visits by creating welcoming spaces for students from diverse backgrounds.
- Provided exceptional customer service when addressing questions or concerns from potential applicants via phone, email, or in-person appointments.
- Reviewed admissions applications and evaluated student credentials.
- Educated students on college admissions process and scholarship requirements.
Team Member
Buff City Soap
07.2020 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Admissions Representative
Jackson State Community College
07.2019 - 09.2019
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Attracted and recruited students by communication via phone and email.
- Explained admissions procedures and courses offered to potential students.
Director of Youth Ministry
Paris First United Methodist Church
05.1999 - 11.2002
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Developed an annual budget for the youth ministry department, ensuring proper allocation of resources for various programs and events.
- Initiated successful fundraising campaigns to support mission trips, retreats, and other large-scale events for the youth congregation.
- Recruited trained, and supervised a team of volunteers to support youth ministry initiatives, enhancing program efficiency and reach.
- Organized numerous service projects and mission trips, promoting social responsibility and personal development among participants.
- Created a safe space for open dialogue on challenging topics such as mental health or peer pressure, fostering trust within the youth community.
- Built lasting relationships with youth and parents or guardians.
- Planned weekly groups as well as special events and overnight retreats.
Assistant Director of Admissions
Lambuth University
08.1992 - 05.1999
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Mentored new admissions staff members by sharing best practices from years of experience working within higher education environments.
- Maintained close communication with admitted students throughout the enrollment process, ensuring a smooth transition into their first year at the university.
- Worked closely with the Financial Aid Office to develop strategies for assisting applicants in securing funding for their education.
Education
Bachelor of Arts - Mass Communications
Lambuth University
Jackson, TN05.1991
Skills
- Higher Education Knowledge
- Student Recruitment
- On-campus event planning
- Teamwork and Collaboration
- Effective Communication
- Relationship Building
Timeline
Undergraduate Admissions Counselor
The University of Memphis
02.2022 - Current
Team Member
Buff City Soap
07.2020 - Current
Admissions Representative
Jackson State Community College
07.2019 - 09.2019
Director of Youth Ministry
Paris First United Methodist Church
05.1999 - 11.2002
Assistant Director of Admissions
Lambuth University
08.1992 - 05.1999
Bachelor of Arts - Mass Communications
Lambuth University
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