Hailey Cano
New York,NY
Summary
Dynamic Bilingual Administrative Assistant with a proven track record at DocGo, enhancing client experiences and streamlining administrative operations. Excelled in document translation and meeting coordination, boosting office efficiency by 30%. Renowned for exceptional bilingual communication and organizational skills, consistently exceeding sales and service targets through effective team collaboration and customer engagement.
Overview
4
4
years of professional experience
Work History
Bilingual Administrative Assistant
DocGo
07.2024 - Current
- As a Bilingual Administrative Assistant, you will assist guests, patients, clients, and staff members at our designated sites
- Greet guests, patients, clients, and staff members as they enter our locations
- Assist guests, patients, and clients through the intake and discharge processes
- Direct guests, patients, clients, and staff members to the correct resources and escort when necessary
- Assist guest, patients, and clients with various appointments
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
Front Desk Bilingual Receptionist
WHotel
New York, NY
03.2022 - 07.2025
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Used company badging system to create badges for new employees and visitors.
Seasonal Stylist
Banana Republic
08.2023 - 01.2024
- Enthusiastically greeted and built rapport with customers, uncovering their individual styling needs and preferences
- Crafted personalized shopping experiences that consistently exceeded sales targets and contributed to overall store performance goals
- Proactively supported all aspects of store operations, including sales floor assistance, fitting room consultations, efficient cash wrap transactions, and back-of-house organization
- Provided exceptional service by addressing customer inquiries with in-depth product knowledge, offering insightful styling suggestions, and collaborating with store managers to ensure seamless customer journeys
Mobile Expert
T-Mobile
02.2023 - 07.2023
- Welcomed customers and provided prompt, effective solutions to a wide range of phone-related and in-store issues, ensuring a positive shopping experience
- Actively participated in company training to maintain up-to-date knowledge of promotions, payment policies, and security procedures, ensuring compliance and minimizing risk
- Entrusted with the responsibility of opening and closing the store, demonstrating reliability and meticulous attention to detail in managing cash drawers, setting alarms, and preparing the store for the next business day
- Collaborated effectively with store managers to complete ad-hoc projects, such as inventory reconciliation and visual merchandising updates, showcasing adaptability
Sales Associate
Bath and Body Work
01.2022 - 02.2023
- Cheerfully engaged with customers, and provided personalized assistance throughout their shopping experience
- Processed purchases and returns with accuracy and speed, consistently ensuring customer satisfaction and minimizing errors
- Proactively maintained organized and visually appealing sales floor displays, contributing to increased product visibility and sales
- Skillfully resolved customer concerns and complaints in a timely and professional manner
Education
Associate of Arts -
BMCC
New York, NY01-2026
High School Diploma -
Facing History HS
New York, NY06-2022
Skills
- Fluent bilingualism
- Presentation preparation
- Document translation
- File management
- Meeting coordination
- Scheduling
- Mail handling
- Reception oversight
- Administrative operations
- Data management
Timeline
Bilingual Administrative Assistant
DocGo
07.2024 - Current
Seasonal Stylist
Banana Republic
08.2023 - 01.2024
Mobile Expert
T-Mobile
02.2023 - 07.2023
Front Desk Bilingual Receptionist
WHotel
03.2022 - 07.2025
Sales Associate
Bath and Body Work
01.2022 - 02.2023
Associate of Arts -
BMCC
High School Diploma -
Facing History HS
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