RUTH PLAZOLA
Palm Springs,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
El Patio
2021.10 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Giuseppe's Pizzeria
2020.10 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Kaiser Grille
2013.10 - 2020.08
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Cheesecake Factory Inc
2011.11 - 2013.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Chez Philippe French Bistro
2005.03 - 2009.06
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
College of The Desert
Palm Desert, CASkills
- Beverage Preparation
- Supply Restocking
- Food Inspection
- Guest Engagement
- Table Setting
- Order Delivery Practices
- Food Running
- Table Bussing
- Daily Specials Memorization
- Safe Food Handling
- Item Promotion
Certification
- TIPS CERTIFICATION
- ServSafe CERTIFICATION
- RBS CERTIFICATION by ABC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
El Patio
2021.10 - Current
Server
Giuseppe's Pizzeria
2020.10 - Current
Server
Kaiser Grille
2013.10 - 2020.08
Server
Cheesecake Factory Inc
2011.11 - 2013.10
Server
Chez Philippe French Bistro
2005.03 - 2009.06
High School Diploma -
College of The Desert
- TIPS CERTIFICATION
- ServSafe CERTIFICATION
- RBS CERTIFICATION by ABC
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