Ruth Quaye
32 Bridgeport St Apt 2 Worcester,MA
Summary
Dynamic Patient Service Specialist with a proven track record at Reliant Medical Group, excelling in handling inbound and outbound calls, appointment scheduling and patient confidentiality. Adept at multitasking and fostering team collaboration, I effectively resolved patient inquiries and streamlined care processes, enhancing service delivery and ensuring a seamless patient experience. Committed to professionalism and ethical standards.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group-Geriatrics
04.2023 - Current
- Handled high-volume inbound and outbound patient calls and appointment requests with clear, empathetic communication.
- Directed questions to appropriate clinical/non-clinical staff and resolved routine scheduling concerns quickly.
- Scheduled routine and acute visits, facilitated diagnostic/specialist appointment scheduling, and completed insurance verification tasks.
- Updated and reconciled patient records in EMR to maintain data accuracy and support care continuity.
- Checked patients in and out.
- Coordinated referrals and outside records to support continuity of care.
- Maintained confidentiality, followed HIPAA procedures, and handled sensitive patient information with discretion.
- Trained new hires and supported daily task prioritization across care teams.
- Thoroughly explained the home-based program to new intake patients, then onboarded interested patients into the program.
Team Associate
Walmart
12.2021 - 03.2023
- Restocked merchandise and arranged salesfloor displays to keep products available and presentation standards met.
- Helped customers locate items, answered questions, and resolved basic service issues.
- Processed register transactions accurately while helping keep checkout lines moving during busy periods.
- Zoned aisles and recovered merchandise to keep departments clean, stocked, and ready for shopping.
- Unloaded freight and sorted inventory for timely placement across salesfloor and backroom areas.
- Followed safety procedures and equipment guidelines to support secure work environment.
- Communicated with team members to prioritize tasks and complete daily operations smoothly.
- Kept work areas clean, organized, and safe to support efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned required tasks quickly to improve performance.
- Worked different stations to provide coverage and meet production goals.
- Trained new team members by sharing company procedures and safety requirements.
Education
High School Diploma -
Ghanata Senior High School
Dodowa, GhanaCertificate in Body Massage -
Phase2face College of Beauty
Dome, GhanaSkills
- Appointment scheduling
- Patient confidentiality
- Professionalism and ethics
- Team collaboration
- Customer follow-up
- Multitasking
- Teamwork and collaboration
Timeline
Patient Service Specialist
Reliant Medical Group-Geriatrics
04.2023 - Current
Team Associate
Walmart
12.2021 - 03.2023
High School Diploma -
Ghanata Senior High School
Certificate in Body Massage -
Phase2face College of Beauty