Ruth Rosales
Currently In Houston - Willing To Relocate ,TX
Summary
Property Manager & Compliance Tax Credit Specialist with extensive expertise in applicant-tenant screening Maintenance Management procedures compliance management, tenant engagement and leveraging platforms like Yardi Voyager, Bluemoon, RentCafe, and RightSource.
Recently Using Resman – RealPage – Knock
Specializes in affordable low income LIHTC communities with legal knowledge of tenant-landlord law and committed to fostering community development and optimizing property operations through effective maintenance and vendor management strategies
Overview
11
11
years of professional experience
Work History
Assistant Manager/Leasing Agent - Tax Credit LIHTC
Star Personnel- Indio Management
Houston, TX
10.2025 - Current
- 900 Unit Property - Low Income tax credit
- Daily updates in resident rent delinquency report , Financial Reports
- Have constantly communication with residents regarding rent balances via email, phone calls, door to door unit knocking
- Find ways to communicate and provide solutions to residents to comply with rent payments to avoid eviction proceedings
- Conduct property tours and show available units to potential tenants
- Prepare and execute lease agreements and related documents
- Handle resident move-ins and move-outs, including inspections and key exchanges
- Assist in the marketing and advertising of available units
- Maintain accurate and organized resident files and records
- Collaborate with maintenance staff to address resident maintenance requests and ensure timely completion
Compliance Specialist - LIHTC
CCSM
Santa Monica, CA
01.2025 - 09.2025
- Member of Corporate compliance department for a 40 year well established affordable housing non profit
- Property management with strong relation with California Tax Credit Allocation Committee having
- Attendance workshops to stay updated for new Hotma requirements for fiscal year 2026.
- Other compliance-related duties as assigned
- Entered all tenant, certification and requalifying data into Yardi
- Maintained accurate records of tenant interactions and service requests, ensuring compliance with regulatory standards and enhancing operational efficiency
- Dedicated to enhancing tenant satisfaction and achieving a marked increase in lease renewals through proactive engagement, regulatory compliance, and safety procedures.
- Audited LIHTC move-in and recertification files to ensure program compliance.
- Reviewed and verified accuracy of compliance paperwork before move-in dates.
- Prepared lease and certification documents, collected verification documents, and submitted final files for compliance approval.
- Conducted compliance audits across assigned properties.
- Monitored and enforced compliance with Section 504 of the Rehabilitation Act and applicable accommodation/modification laws
- Assisted in developing and maintaining compliance-related policies and procedures.
- Distributed and updated property-specific compliance forms.
- Stayed current with changes in affordable housing program regulations
- Submitted compliance reports to corporate teams, ownership, and government agencies.
- Responded to compliance-related emails and inquiries within 24 hours.
- Provided exceptional service to residents while maintaining confidentiality and professionalism.
- Reviewed and created prequalifying packages, downloaded certification forms from RightSource, reviewed and collected income statements, assets, SSI, bank statements, pay stubs, 401K and retirement accounts
- Applied four methods of paystub conversion calculations to determine income limits for tenant qualification
- Experienced using AR Yardi Voyager for data entry, income and assets calculation validation, and elaboration of Tenant Income Certification (TIC).
- Knowledge of BankVOD for asset bank verification.
- Used screening tools such as Worker Number for employment verification (Equifax).
- Monitored RentCafe Compliance system for updates on tenant self-submission of low income questionnaires and signed documents.
- Used DocuSign to send envelopes for tenant forms and information input.
- Experienced in file management and submission to RightSource auditor system for final revision and approval.
- Strong, up-to-date knowledge of Hotma requirements to be implemented for certification fiscal year 2026.
- Streamlined tenant data entry processes in Yardi, enhancing accuracy and reducing processing time for compliance documentation.
- Dedicated to fostering positive tenant engagement environments.
- Reviewed and processed tenant applications ensuring compliance with income regulations and enhancing approval efficiency.
- Maintained up-to-date knowledge of affordable housing regulations and implemented changes promptly.
- Coordinated with corporate teams to submit compliance reports, fostering transparency and accountability.
- Ensured compliance with LIHTC regulations by auditing move-in files, achieving substantial improvements and reducing audit discrepancies.
- Developed and maintained compliance-related policies, streamlining processes and ensuring alignment with updated regulations.
- Implemented new document management process using DocuSign, expediting tenant form submissions and improving operational efficiency.
- Managed lease documentation and verified tenant eligibility to ensure strict adherence to HUD and local housing compliance standards, resulting in 100% audit readiness and minimized regulatory violations.
Multi Site Property Manager - Tax Credit
Triumph Residential Services, LLC
Los Angeles, CA
07.2022 - 12.2024
- 3 Properties – Family Size Composition Units
- 175 units combined
- Managing Staff Operation
- 3 cleaners/janitor – 20 roving maintenance
- 3 Security Officers
- Intensive Experience in Maintenance Management knowledge of Tools, Products Materials concerning repair and unit make ready procedures
- Created LAHD checklist, ensuring maintenance repairs complied with TCAC, HACLA and LAHD inspection requirements for funding.
- Maintained accurate records of tenant interactions and service requests, ensuring compliance with.
- Collect 3 bid rules for vendor management contracts.
- Vendor, maintenance and janitorial management.
- Budgeting, financial reporting, lease agreements, tenant relations, property maintenance, preventative maintenance, contract negotiation, regulatory compliance, safety
- Developed a comprehensive LAHD checklist ensuring maintenance repairs met regulatory standards and minimizing inspection failures.
- Experience in Yardi Rent deposit Scanner – Bank Deposit Scanner.
- Elaboration of 3 Day Notices to pay or quit with implementation of proper procedure mail certified and hand delivered status stamp required
- Coordinated outreach programs to support vulnerable populations, fostering community ties and improving resource access for residents.
- Assisted with certification process including receiving and reviewing documents.
- Sending out compliance notices, entering all collected data into Yardi, and following up with prospective tenants regarding missing items.
- Streamline compliance audits, ensuring seamless operations and precise adherence to evolving LIHTC HUD regulations for improved efficiency.
- Coordinated maintenance, tenant relations, and lease administration across multiple properties, optimizing operational efficiency and reducing vacancy rates by 15% through proactive site management and vendor
Leasing Consultant/Assistant Manager
Ceron Properties
Houston, TX
01.2015 - 07.2018
- Leasing up consultant for a community site with a total of 345 units.
- Managed prequalification and prescreening process for conventional tenants, verified employment and rental history, documented and gathered data to determine if tenants were prequalified.
- Vendor relations, point of contact for 20 vendors, billed vendors for products and services, generated accounts payable reports, reviewed invoices for discrepancies in price, quantity and items, issued monthly statements, and maintained updated customer contact information.
- Conducted thorough audits of tenant files, ensuring 100% compliance with regulations and reducing risk of penalties
- Analyzed property budgets, optimizing vendor services for efficient resource allocation and improved financial health
- Collaborated with maintenance and cleaning teams to streamline daily operations implement tenant onboarding enhancements, reducing wait times and boosting satisfaction.
- Cordinate with finance team to refine billing processes, ensuring accuracy and timely vendor payments straightening vendor relationships.
- Responding to inquiries from prospective tenants via phone and email. Based on this preparing work orders for services and triages to promote positive resident relations.
- Preparing and maintaining files for each resident, both potential and existing clients coordinated property viewings, following up and updating the contact management database for the potential residents.
- Preparing new lease agreements and assisting residents with move-in processes. This will include collecting initial rent and security deposits.
- Proactively contacting residents when a lease is nearly expiring and share the renewal contract details
- Represent property on county court for evictions hearings proceedings.
- Managed leasing processes and tenant relations for Class B conventional properties, optimizing occupancy through targeted marketing strategies and efficient lease administration.
Education
Contaduria Publica - undefined
Accounting
UTEC
San Salvador El Salvador11.2011
Skills
- Computer literacy
- Bilingual
- Leadership
- Microsoft word
- Documentation review
- Communication skills
- Analytic thinking
Timeline
Assistant Manager/Leasing Agent - Tax Credit LIHTC
Star Personnel- Indio Management
10.2025 - Current
Compliance Specialist - LIHTC
CCSM
01.2025 - 09.2025
Multi Site Property Manager - Tax Credit
Triumph Residential Services, LLC
07.2022 - 12.2024
Leasing Consultant/Assistant Manager
Ceron Properties
01.2015 - 07.2018
Contaduria Publica - undefined
Accounting
UTEC