Detail-oriented Housing Professional experienced in occupancy management and regulatory compliance. Achieved optimal occupancy through effective tenant relations and lease administration. Focused on collaboration and adaptability to meet organizational goals.
Assisted with office and community property leasing tasks, addressing resident customer service needs and performing administrative duties, while covering front office and conducting property tours for potential residents. Reviewed and updated household information for annual recertification of income and assets for Tax Credit Recertifications (LIHTC) and interim household changes. Processed initial intake of applications and conducted verifications for new applicants to ensure compliance with program requirements.
Managed occupancy data to ensure accurate reporting and compliance with housing regulations.
Developed and implemented effective tenant screening processes to enhance selection criteria.
Coordinated communication between tenants and property management to resolve issues promptly.
Assistant Manager
Management by Winn Companies, Sites; Monte Vista Senior Affordable Housing, Tax Credit - El Paseo Family Tax Credit family for Affordable Housing
09.2023 - 03.2024
Supported Property Manager by addressing daily residential needs and managing maintenance order requests. Front office desk phones and intake of initial and prospective applicants. Process resident move-in applications, annual recertifications, and interim changes in household income and assets. Maintained and updated waiting list spreadsheets using Excel to ensure accurate tracking of applicants. Prepared weekly property reports detailing occupancy status. Posted and recorded tenant rents. Maintained office standards and compliance requirements during Property Manager absence.
Coordinated daily operations to ensure efficient management of affordable housing projects.
Developed and implemented strategies to enhance resident satisfaction and community engagement.
Oversaw compliance with tax credit regulations, ensuring accurate reporting and documentation.
Leasing Specialist/Office Assistant
Renoir Staffing Services
12.2021 - 09.2023
Supported office staff with administrative tasks, including front desk coverage, answering phones, resident file compliance, property tours, initial applications, and work order requests.
Managed leasing agreements and tenant inquiries to ensure satisfaction and retention.
Conducted property inspections to maintain high standards and compliance with regulations.
Facilitated marketing strategies to promote available units and enhance occupancy rates.
Property Manager/ Office Administrator/Certified Occupancy Specialist at Robert Half/ First Services Residential/Catholic CProperty Manager/ Office Administrator/Certified Occupancy Specialist at Robert Half/ First Services Residential/Catholic C