Ruth Saucedo
Forney,TX
Summary
High-performing Administrative assistant with exceptional work ethic and proven strengths in immigration case management support and extensive experience working with a client base and delivering results. Strong multitasker and resourceful problem-solver with excellent organizational skills to excel under deadline and workload pressures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Richardson, Texas
07.2024 - Current
- Resolved disputes between claimants and providers through negotiation.
- Investigated complex claims to determine coverage and liability.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Communicated effectively with policyholders to explain claims processes and outcomes.
- Analyzed and interpreted policy terms to apply appropriate coverage.
Claims Processor
State Farm
Richardson, TX
01.2023 - 07.2024
- Review and process auto claims documents to ensure accuracy of information.
- Research state laws related to automobile insurance coverage for legal compliance
- Proactively Investigate claims, applying coverage, accurately documenting the file, and paying what is owed.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
Title Clerk
Audi -Autonation/Cornerstone
Plano, TX
07.2022 - 01.2023
- Manage and file paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintain current DMV title regulations knowledge for each state and process compliant paperwork regardless of states involved.
- Investigate and solve accuracy issues on titles, odometer readings and power of attorney.
- Process completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Immigration Assistant
Berry Appleman & Leiden LLP
Richardson, TX
05.2021 - 04.2022
- Assisted with initial client intake to obtain relevant case information, completed paperwork and evaluated case issues and case strategy in coordination with attorney or case manager.
- Interviewed and connected with clients directly to learn goals and explained Immigration process.
- Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Reviewed client files regularly, consulted attorney and prepared regular status reports to clients and tracked multiple deadlines simultaneously for employer clients.
- Oversaw and monitored status of cases through computerized case management and billing system and processed case tracking data, reports and updates in system.
LOAN SERVICING SPECIALIST
Wellsfargo Auto
Irving, TX
03.2020 - 05.2021
- Preformed extensive research on accounts for proper processing of loan letters according to regulatory requirements according for each state.
- Maintained second level review for Bankruptcy accounts.
- Prepared legal documents to be properly notarized.
- Processed Mail validation according to the guidelines of USPS and Wells Fargo N.A.
- Helped draft, edit and transmit legal documentation such as collection letters.
- Audited files regularly to detect and correct paperwork and processing errors.
OPERATIONS PROCESSOR
CORNER STAFFING / WELLSFARGO AUTO
IRVING, Texas
05.2019 - 03.2020
- Works under general supervision following established procedures.
- Verified customers demographic information and processed Mail validation according to the guidelines of USPS and Wells Fargo N.A.
- Used different systems to verify auto loan accounts information.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Managed administrative processes and prepared key reports and documentation.
Education
High School Diploma -
Coolidge High School
Coolidge, Texas05.2003
Some College (No Degree) - Computer Engineering
Navarro College
Corsicana, TXSkills
- Legal administrative support
- Case management and interpretation
- Document Preparation/filing
- Legal document examination
- Fluent in Spanish and English
- Ability to work in a team environment with professional attitude
- Client service/support
- MS Office/Adobe proficient
- Data entry
- Excellent researching abilities
Languages
Fluent in Spanish and English
Certification
- Life, Accident, Health and HMO Insurance License - 2022
- Licensed Adjuster - 2023
Accomplishments
- National Honor Society Member
- Rotary Citizen Award Recipient
Timeline
Claims Specialist
State Farm
07.2024 - Current
Claims Processor
State Farm
01.2023 - 07.2024
Title Clerk
Audi -Autonation/Cornerstone
07.2022 - 01.2023
Immigration Assistant
Berry Appleman & Leiden LLP
05.2021 - 04.2022
LOAN SERVICING SPECIALIST
Wellsfargo Auto
03.2020 - 05.2021
OPERATIONS PROCESSOR
CORNER STAFFING / WELLSFARGO AUTO
05.2019 - 03.2020
High School Diploma -
Coolidge High School
Some College (No Degree) - Computer Engineering
Navarro College
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