Ruth Smith
Tyler,TX
Summary
Focused Pharmacy Technician Supervisor offering 15 years of experience and track record of excellence in leading high performing teams in fast-paced hospital environments. Proven mentor of new and established pharmacy technicians. Well-versed in all elements of medication dispensing, regulatory compliance and insurance billing. Highly proficient in building lasting relationships with patients and customers.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pharmacy Technician Supervisor
UT Health Northeast
Tyler, Texas
09.2022 - Current
- Assisted pharmacist with processing high-volume prescriptions and answering customer questions.
- Supported customers by phone or in person with pharmacy system navigation and request completion.
- Communicated with patients with empathy while protecting medical confidentiality.
- Created work schedules and staff assignments based on workload, space, and equipment availability.
- Recruited, hired, and trained new medical and facility staff.
Pharmacy Technician Supervisor
Christus Trinity Mother Frances Hospital
Tyler, TX
01.2014 - 09.2022
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Directed daily operations at facility caring for more than 20 individuals.
- Worked closely with manager to maintain day-to-day operations.
- Managed staff schedules and assigned tasks appropriately.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Trained pharmacy interns and newly hired technicians.
- Oversaw work activities, performance and service quality of pharmacy staff.
Education
Some College (No Degree) - Medical Billing And Coding
Tyler Junior College
Tyler, TXSkills
- Data Management
- Communication
- Epic Systems
- Problem-Solving Skills
- Insurance Billing
- Processing Payments
- Insurance Verification
- Workflow Optimization
- Medication therapy review
- Regulatory compliance
- Customer relationship management
- Training development
- Problem solving
- Team leadership
- Insurance billing
- Patient counseling
Certification
- Texas State Board of Pharmacy #182588
- PTCB #10152722
Timeline
Pharmacy Technician Supervisor
UT Health Northeast
09.2022 - Current
Pharmacy Technician Supervisor
Christus Trinity Mother Frances Hospital
01.2014 - 09.2022
Some College (No Degree) - Medical Billing And Coding
Tyler Junior College