Ruth Taylor
Cordova,MD
Summary
Dynamic sales associate with a proven track record at Jcrew Factory, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through personalized experiences and effective problem-solving. Skilled in cash register operation and team collaboration, consistently contributing to a positive work environment and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Jcrew Factory
Queenstown, MD
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Shipping and Handling Assistant
Mooney Company
Easton, MD
04.2023 - 09.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
FOH Team Member
Chick-fil-A
Easton MD
09.2021 - 11.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Education
Highschool Diploma -
Churchville Christian School
Churchville06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Stocking and receiving
- Cash register operation
- Client service
- Store opening and closing
- Product sales
- Customer needs assessment
- POS system operation
- Retail store operations
- Building rapport
Timeline
Sales Associate
Jcrew Factory
10.2023 - Current
Shipping and Handling Assistant
Mooney Company
04.2023 - 09.2023
FOH Team Member
Chick-fil-A
09.2021 - 11.2022
Highschool Diploma -
Churchville Christian School