Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Towouh

Rosharon

Summary

Results-driven professional with 4+ years of experience in education and customer success, combining strengths in business development, client relationships, and user training. Skilled in leading onboarding and implementation projects, leveraging tools like HubSpot to drive engagement and retention. Strong ability to build trust with diverse stakeholders, aligning solutions with business goals, and consistently delivering measurable results.


Overview

5
5
years of professional experience

Work History

Teacher

KIPP Public School
08.2021 - 09.2024
  • Managed classroom projects by planning, executing, and iterating instructional strategies
  • Delivered engaging, technology-enhanced Eureka math instruction using platforms like Imagine Math and Zearn, focused on meeting the diverse learning needs and styles of all students.
  • Collaborated closely with teammates, instructional coach, and families to assess learning needs, set goals, and implement strategic interventions.
  • Utilized Illuminate Education to track performance trends, identify at-risk students early, and deliver targeted small-group instruction that closed learning gaps and boosted achievement.

Customer Success Manager

Chrysalis MSP
06.2019 - 06.2021
  • Led end-to-end client lifecycle management, from initial contact through proposal development and onboarding, ensuring alignment with client goals and business objectives.
  • Acted as a strategic advisor to all clients, assessing technical needs and recommending solutions to improve operational efficiency with our IT department.
  • Proactively identified account risks and implemented mitigation strategies to resolve issues before escalation, supporting project stability and client satisfaction.
  • Worked closely with IT department to relay client feedback and advocate for feature enhancements, contributing to improved user experience.
  • Successfully generated and closed new business leads, increasing monthly recurring revenue by over 30% through consultative selling and value-driven engagement.

Education

Bachelor of Business Administration -

University of Houston
Houston, TX
05.2019

Master of Education -

Grand Canyon University
Phoenix, Arizona
01.2025

Skills

  • Business Development
  • Client Relationship Management
  • Product Knowledge
  • CRM software Proficiency (Hubspot)
  • Retention Strategies
  • Problem Solving Skills

Timeline

Teacher

KIPP Public School
08.2021 - 09.2024

Customer Success Manager

Chrysalis MSP
06.2019 - 06.2021

Bachelor of Business Administration -

University of Houston

Master of Education -

Grand Canyon University

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