Ruth Warden
Wilkesboro,NC
Summary
Goal-oriented professional with 40 years banking experience, well-versed in leading teams and planning branch strategies. Seasoned consumer and small business lender, market conditions, and customer desires in industry.
Overview
22
22
years of professional experience
Work History
Brand Manager
First National Bank
Wilkesboro , NC
09.2019 - 03.2024
- Supervised staff members, provided training and mentorship, and conducted performance reviews.
- Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
Banker
Capital Bank
Wilkesboro , NC
05.2016 - 09.2018
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Achieved or exceeded personal sales goals on consistent basis.
Dual Branch Manager
CommunityOne Bank
Wilkesboro , NC
06.2008 - 04.2016
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
Banker
Bank of America
Wilkesboro , NC
10.2001 - 05.2008
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Processed loan applications and prepared relevant documents for approval.
- Ensured compliance with state and federal banking regulations through regular reviews.
Education
High School Diploma -
Wilkes Central High School
Wilkesboro, NCSome College (No Degree) -
Wilkes Community College
Wilkesboro, NCSkills
- Employee development
- Sales monitoring
- Growth tracking
- Campaign Planning
- Consumer and small business lender
Accomplishments
FNB - Hedgehog award, achieved/exceeded goals and earned incentive.
Capital Bank -Ruby Award, achieved/exceeded goals and earned incentive.
CommunityOne Bank - achieved/exceeded goals and earned incentive.
Bank of America - Award of excellence, achieved/exceeded goals and earned incentive.
Community Involvement
Member at Mount Pleasant Baptist Church
Member of Oakwoods Country Club
Volunteered at Samaritans Kitchen
Previous Wilkes Chamber of Commerce Ambassador at FNB and Capital Bank.
References
References available upon request.
Timeline
Brand Manager
First National Bank
09.2019 - 03.2024
Banker
Capital Bank
05.2016 - 09.2018
Dual Branch Manager
CommunityOne Bank
06.2008 - 04.2016
Banker
Bank of America
10.2001 - 05.2008
High School Diploma -
Wilkes Central High School
Some College (No Degree) -
Wilkes Community College
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